Client Success Manager

accesso; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a Client Success Manager to enhance client relationships and promote cutting-edge ticketing solutions. This role is crucial in ensuring clients receive top-notch support, helping them navigate challenges and maximize their use of technology. You will collaborate with various teams, conduct client training, and manage integration activities. If you have a passion for technology and customer service, this is a fantastic opportunity to make a significant impact in the leisure and entertainment sector while enjoying a flexible work environment.

Qualifications

• Experience in account management, ideally in the theme park or leisure industry.
• Ability to work autonomously and manage client service issues efficiently.

Responsibilities

• Maintain communication with clients and internal teams for seamless operations.
• Translate business requirements into technical specifications for software development.

Skills

Interpersonal Skills

Problem-Solving

Account Management

Communication

Organizational Skills

Education

Bachelor’s Degree in Business or Technology

Tools

Microsoft Office Suite

Horizon/VGS Ticketing Software

Job description

Do you love tech , but have a passion for people too ? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use ofaccessoservices and products.As a part of theaccesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities , you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players , and love helping others.

Location: Riyadh, KSA

Reports to: Director of Operations

Travel ️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

What you’ll be working on:

• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
• Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
• Supporting third parties during integration activities with Horizon
• Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner.
• Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently.
• Contributing to overallaccesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts.
• Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
• Advising clients on industry best practice and best use of the software.
• Provide training to end-users and support teams on system, applications and functionalities.
• Managing client support notifications, requests, and Service Desk tickets.
• Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found.Keeping clients informed of significant issues that might affect them.
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Create comprehensive documentation including system manuals, user guides, and technical specifications.
• Supporting accesso sales team in the preparation and demo of the Horizon solution.

What you bring to the role:

• Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, andthatany challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences,and ticket sales. Our clients are theme parks and attractions so this will include support during evenings,weekends,or holidays, especially during seasonal peaks.
• Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
• General computer skills including the Microsoft suite of products and Outlook are required.
• Experience with web-based technology,
• Exceptional organizational skills and the ability to prioritize tasks.
• Ability to facilitate daily responsibilities with little to no direction.The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.

️ Bonus points if you have:

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• Previous eCommerce, ticketing, or guest-facing service industry experience.
• Arabic language knowledge
• Experience working with Horizon/VGS ticketing software or similar.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

LIFE at accesso:

Ataccesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at [e-mail] so that we can set you up for success.Learn more aboutDiversity & Inclusion ataccesso. You can review our candidate privacy statement here: Candidate Privacy Statement

ABOUTaccesso:

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently,accessoemploys over500team members around the globe , many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

Create a Job Alert

Interested in building your career at accesso? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How did you learn about this opportunity? If you are a referral from an accesso employee, please provide their name. *

What salary rate/range are you seeking? *

Are you 18 years or older? * Select...

Do you now, or will you in the future, require employer sponsorship for work authorization in the Saudi Arabia? * Select...

Please note we are unable to work on a Corp to Corp basis.

What are your preferred pronouns? *

He/him

She/her

They/them

Xe/xem

Ey/em

Hir/hir

Fae/faer

Hu/hu

Use name only

Let us know your pronouns so that we can be sure to address you correctly.

accesso Demographic Survey (optional)

At accesso, we celebrate the diverse perspectives of our team members, and are dedicated to fostering a culture centered around inclusivity and belonging

To help us on this mission, we invite you to participate in this brief, entirely optional survey. Please be assured that any information shared is strictly confidential and will in no way impact your candidacy for current or future roles. We're simply eager to learn more about our diversity and inclusion strides, and your insights are key piece to the puzzle.

How would you describe your gender identity? (mark all that apply) Select...

How would you describe your racial/ethnic background? Select...

Do you identify as having a disability? Please note: If there are any accommodations you may need throughout the hiring process, please feel free to communicate them with our recruiting team so that we can set you up for success. Select...

Are you a veteran or active member of the Armed Forces? (select one) Select...