Client Success Manager

Techrar; Jeddah; On-site; SAR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to foster strong relationships with clients and ensure they achieve their goals using innovative solutions. This dynamic role involves driving client onboarding, monitoring client health, and collaborating with cross-functional teams to resolve challenges. The ideal candidate will have a passion for client success, with a proven track record in account management, excellent communication skills, and a knack for analytical thinking. Join a fast-paced environment where your contributions will directly impact client satisfaction and business growth.

Qualifications

• 3–5 years of experience in Client Success or Account Management.
• Demonstrated success in managing multiple client accounts.
• Excellent verbal and written communication skills.

Responsibilities

• Own the post-sale relationship with clients as the primary contact.
• Drive successful client onboarding and ongoing engagement.
• Identify upsell opportunities contributing to account growth.

Skills

Client Success Management

Account Management

Communication Skills

Analytical Skills

Organizational Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Tools

HubSpot CRM

Job description

We are looking for Client Success Manager to join our team and take ownership of building strong, strategic relationships with our clients. This role is essential to ensuring clients achieve their goals using our solutions while maximizing retention and growth opportunities. The ideal candidate thrives in a collaborative, fast paced environment and brings a passion for turning client relationships into long-term partnerships that deliver mutual value.

Key Responsibilities:

• Own the post-sale relationship with clients, acting as the primary point of contact and strategic advisor.
• Drive successful client onboarding, adoption, and ongoing engagement, ensuring high retention and satisfaction.
• Understand clients' business objectives and align our solutions to their goals for measurable success.
• Monitor client health using data and key metrics, proactively addressing risks and identifying areas for improvement.
• Partner cross-functionally with Sales, Product, and Support teams to resolve complex challenges and drive value.
• Lead regular business reviews, sharing performance insights, roadmaps, and strategic recommendations.
• Identify and pursue upsell or expansion opportunities, contributing to account growth and revenue targets.
• Serve as the voice of the client internally, advocating for feature requests and improvements based on client feedback.

Qualifications:

• 3–5 years of experience in Client Success, Account Management, or a similar client-facing role, preferably in a SaaS or tech-driven environment.
• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Demonstrated success managing multiple client accounts with strong relationship-building and retention results.
• Excellent verbal and written communication skills, with the ability to convey technical or complex topics clearly.
• Strong organizational and time management abilities, with a knack for managing competing priorities.
• Analytical mindset with experience using client data to drive decision making.
• Familiarity with HubSpot CRM for tracking engagement and managing pipelines.
• Working understanding of automation tools or concepts is preferred, expertise not required.
• Experience in a fast paced startup environment is a plus.