Client Services Consultant

Broadcom Inc.; Riyadh; On-site; SAR 180,000 - 250,000; Full time

Job summary

A leading technology company is seeking a Client Solution Architect to enhance customer success through tailored solutions. This role involves working closely with clients, mapping services to outcomes, and collaborating with various teams. The ideal candidate will have strong analytical, presentation skills, and a technical background, with opportunities for personal development and industry participation.

Qualifications

• Experience in customer-facing roles with technical backgrounds.
• Ability to develop and present proposals and solutions.
• Knowledge in areas like Multi-Cloud, Application Modernization, and Cyber Security.

Responsibilities

• Work directly with customers to understand business requirements.
• Map VMware services to customer outcomes.
• Propose tailored end-to-end solutions.

Skills

Analytical Skills

Customer Engagement

Technical Knowledge

Presentation Skills

Solution Mapping

Education

Bachelor's Degree in Computer Science or related field

Job description

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Job Description :

Why will you enjoy this new opportunity?

This role offers a pivotal position that allows you to have a significant impact on your customer’s experience & success. You will be at the core of a sales team's strategy and a member of an innovative and game-changing company. Diversity and passion are key and provide a unique human & employee experience at VMware.

If you like challenges and are a self-starter with a true passion for technologies & customer outcomes, then this job is for you!

At VMware, we strongly support and believe in our people, their imagination, ingenuity, and talent that knows no limits. You will be part of an international team that deeply values execution, passion, integrity, customers, and community.

As a Client Solution Architect, you’ll find no two days are alike! You will interact externally with customers from different lines of business across various industries, each with unique requirements. Internally, you will work with colleagues across sales, professional services, presales engineers, and your peers. Your creativity, active listening, and analytical skills will be crucial in positioning, scoping, and selling the best suite of customer success services to help our customers achieve desired outcomes and maximize VMware’s solutions value.

Performance Outcomes (First 6-12 Months):

The primary objective of a Client Solution Architect is to discover customer transformation needs, from initial to ongoing phases, identify matching services, and develop transformational plans. Building trusted relationships at various levels and supporting VMware’s sales activities are key. You will design, develop, and articulate a package of Professional Services that help customers meet objectives, maximize investment value, and increase VMware solutions adoption.

Initial 30 Days:

• Integrate with the EMEA Client Solution Architect community and learn how the Professional Services team operates to deliver high-quality proposals.
• Meet the wider VMware team, build relationships, and leverage your knowledge to develop effective approaches and customer success strategies.

After 90 Days:

• Become a core member of your regional team and a trusted advisor to sales teams.
• Create customer-facing deliverables, including service proposals and digital transformation roadmaps.

Ongoing Development:

• Enhance technical and soft skills through VMware's extensive learning platforms.
• Shadow senior CSA’s on complex customer requirements and transformation designs, building industry experience.

The Work :

• Work directly with customers to understand their business requirements.
• Map VMware services to customer outcomes, tailoring end-to-end solutions.
• Apply knowledge in areas like Multi-Cloud, Application Modernization, Anywhere Workforce, and Cyber Security.
• Propose solutions considering technical, people, and process changes.
• Present and validate solutions via presentations, workshops, and proposals.
• Support sales in developing technical proposals.
• Ensure smooth handover to delivery teams for customer satisfaction.
• Contribute to account strategy and planning.
• Mentor team members and provide feedback for service improvements.
• Participate in industry events like VMworld.
• Set and achieve personal development goals with support from VMware.
• Author blogs, articles, and white papers.
• Travel approximately 30% across EMEA as required.

Broadcom is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, medical condition, pregnancy, veteran status, or other protected characteristics.

If you are outside the USA, please provide a home address for future correspondence.