Client Service Analyst

JP Morgan Chase; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

Join J.P. Morgan's Payments team as a Client Service Account Manager (Analyst) and be instrumental in delivering top-tier service to Treasury Services Clients. In this role, you will foster client relationships, identify service opportunities, and manage portfolio efficiencies while working within a globally recognized financial institution that values diversity and inclusion.

Benefits

Diversity and inclusion-focused workplace

Global financial service leader with growth opportunities

Qualifications

• Excellent interpersonal skills to maintain client relationships.
• Ability to handle multiple tasks effectively under pressure.
• Demonstrated ability to develop internal networks.

Responsibilities

• Develop and broaden partnerships with Clients to meet their needs.
• Analyze payment activities for efficiencies and cross-sell opportunities.
• Promote self-service tools to enhance client interaction efficiency.

Skills

Verbal and written communication in Arabic and English

Negotiation skills

Organizational skills

Client service and portfolio management experience

Cultural sensitivity and awareness

Job description

Are you experienced in client service and have a can-do attitude? If so, we have the perfect opportunity for you! Join J.P. Morgan's Payments team as a Client Service Account Manager (Analyst) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.

As a Client Service Account Manager (Analyst) within J.P. Morgan Payments team, you will maintain and enhance best-in-class Client Service to a designated portfolio of top-tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. In this position, you will be instrumental in building lasting partnerships and driving strategic initiatives that enhance our service offerings.

Job responsibilities

• Develop, maintain, and broaden partnerships with Clients; understand Clients’ business to predict their needs and provide appropriate solutions.
• Become the Clients’ trusted adviser.
• Assist in developing and executing strategic Client plans.
• Promote the use of self-service tools to reduce the number of Client enquiries.
• Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
• Share experience and best practices across the Service team.
• Participate in and support TS initiatives.
• Identify opportunities for product development and enhancement.
• Develop internal partnerships (e.g., Sales, Operations, Product, WSS).
• Identify and escalate potential risks associated with Client activities.
• Record all Client interactions (e.g., calls, meetings, issues, proactive communications).

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in Arabic and English.
• Ability to work effectively under pressure while maintaining a professional manner.
• Ability to work effectively both as a team player and independently.
• Demonstration of cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organizational skills; ability to manage multiple priorities and meet deadlines.
• Ability to develop and mobilize internal networks and resources.
• Proficiency in using and managing multiple systems.
• Client service and portfolio management experience.

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes, and risk policies (nice to have).

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected attribute. We also make reasonable accommodations for religious practices, mental health, or physical disabilities. For more information, visit our FAQs about requesting accommodations.