Client Service Analyst

JP Morgan Chase; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

A leading global financial services firm in the Riyadh Region is seeking a Client Service Account Manager. The role involves maintaining client relationships, assisting with strategic plans, and ensuring satisfaction. Candidates should possess strong communication skills and the ability to handle pressure effectively. Bilingual candidates (Arabic and English) are preferred. The company values diversity and inclusion, ensuring equal opportunity for all employees.

Qualifications

• Excellent communication skills are required for interacting with clients.
• Experience in managing multiple priorities while meeting deadlines is crucial.
• Knowledge of payments products and processes is a plus.

Responsibilities

• Develop and maintain partnerships with clients.
• Assist in developing and executing strategic client plans.
• Identify and escalate potential risks associated with client activities.

Skills

Excellent verbal and written communication skills

Ability to work effectively under pressure

Dual-ability to work effectively as a team player and alone

Proven negotiation skills

Strong organizational skills

Client service and portfolio management experience

Job description

Overview

As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Payments products, processes and risk policies nice to have
• Language needed is Arabic and English speaking

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.