Client Service Analyst

JPMorgan Chase & Co.; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join J.P. Morgan's Payments team as a Client Service Account Manager (Analyst) in Riyadh. You will be pivotal in maintaining exceptional service to top-tier Treasury Services Clients, developing strategic initiatives, and promoting client satisfaction through effective communication and relationship management.

Qualifications

• Excellent verbal and written communication skills in Arabic and English.
• Proficient in using and managing multiple systems.
• Client service and portfolio management experience.

Responsibilities

• Maintain and enhance best-in-class client service to a designated portfolio.
• Develop partnerships with clients to predict needs and provide solutions.
• Analyze payment activities to identify efficiencies and cross-sell opportunities.

Skills

Communication

Negotiation

Organizational Skills

Cultural Sensitivity

Client Service

Portfolio Management

Job description

Job Description

Are you experienced in client service and have a can-do attitude?

If so, we have the perfect opportunity for you! Join J.P. Morgan's Payments team as a Client Service Account Manager (Analyst) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.

As a Client Service Account Manager (Analyst), you will:

• Maintain and enhance best-in-class client service to a designated portfolio of top-tier Treasury Services clients.
• Promote 100% client satisfaction by interacting with clients on service & operating issues and opportunities.
• Build lasting partnerships and drive strategic initiatives to enhance our service offerings.

Responsibilities

• Develop, maintain, and broaden partnerships with clients; understand their business to predict needs and provide solutions.
• Become the clients' trusted adviser.
• Assist in developing and executing strategic client plans.
• Promote the use of self-service tools to reduce client inquiries.
• Analyze payment activities to identify efficiencies and cross-sell opportunities.
• Share experience and best practices across the service team.
• Support and participate in TS initiatives.
• Identify opportunities for product development and enhancement.
• Develop internal partnerships (e.g., Sales, Operations, Product, WSS).
• Identify and escalate potential risks associated with client activities.
• Record all client interactions (calls, meetings, issues, communications).

Qualifications and Skills

• Excellent verbal and written communication skills in Arabic and English.
• Ability to work effectively under pressure while maintaining professionalism.
• Dual-ability to work as a team player and independently.
• Cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organizational skills; ability to manage multiple priorities and meet deadlines.
• Ability to develop and mobilize internal networks and resources.
• Proficient in using and managing multiple systems.
• Client service and portfolio management experience.

Preferred Qualifications

• Knowledge of Treasury Services products, processes, and risk policies.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. We value diversity and inclusion and are an equal opportunity employer.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in over 100 countries.

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