Client Service Analyst

J.P. Morgan; Riyadh; On-site; USD 30,000 - 55,000; Full time

Job summary

J.P. Morgan seeks a Client Service Account Manager (Analyst) in Riyadh to enhance client satisfaction for Treasury Services. You will build partnerships, analyze payment activities, and strategically support client services while ensuring exceptional service delivery.

Qualifications

• Excellent verbal and written communication skills in Arabic and English.
• Ability to work effectively under pressure while maintaining professionalism.
• Strong organizational skills; ability to manage multiple priorities.

Responsibilities

• Develops and maintains partnerships with clients.
• Identifies client needs and provides solutions.
• Records all client interactions and escalates potential risks.

Skills

Communication skills

Negotiation skills

Organizational skills

Cultural sensitivity

Client service experience

Job description

Are you experienced in client service and have a can-do attitude?If so, we have the perfect opportunity for you! Join J.P. Morgan's Payments team as a Client Service Account Manager (Analyst) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.

As a Client Service Account Manager (Analyst) within J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.In this position, you will be instrumental in building lasting partnerships, and driving strategic initiatives that enhance our service offerings.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills inArabicand English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have