Client Service Analyst

J.P. Morgan; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Riyadh seeks a Client Service Account Manager to enhance client satisfaction through effective communication and strategic partnerships. Candidates must possess strong organizational and negotiation skills, with a background in client service management. Fluency in Arabic and English is preferred, and the ability to handle multiple priorities is essential.

Qualifications

• Proven negotiation skills and client service experience.
• Ability to manage multiple priorities effectively.
• Strong organizational skills and effective communication.

Responsibilities

• Develop and maintain partnerships with clients.
• Assist in developing strategic client plans.
• Identify opportunities for product development.
• Record all client interactions.

Skills

Excellent verbal and written communication skills

Ability to work effectively under pressure

Team player and independent work ability

Cultural sensitivity and awareness

Negotiation skills

Strong organizational skills

Client service experience

Job description

As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Payments products, processes and risk policies nice to have
• Language needed is Arabic and English speaking