Client Service Analyst

JPMorgan Chase; Riyadh; On-site; USD 50,000 - 70,000; Full time

Job summary

J.P. Morgan seeks a Client Service Analyst in Riyadh who will develop and manage client partnerships, promote self-service tools, and provide tailored solutions. The ideal candidate will possess excellent communication skills, the ability to manage multiple priorities, and client service experience in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills in Arabic and English.
• Ability to work effectively under pressure while maintaining a professional manner.
• Client service and portfolio management experience.

Responsibilities

• Develops and maintains partnerships with clients to understand their business needs.
• Analyses payment activities to identify efficiencies and cross-sell opportunities.
• Records all client interactions for effective management.

Skills

Communication

Client service

Organizational skills

Negotiation

Education

Relevant Bachelor's Degree

Job description

• Develops, maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in Arabic and English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in Arabic and English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Client Service Analyst

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