Client Relationship manager

Luxoft; Riyadh; On-site; SAR 180,000 - 220,000; Full time

Job summary

A leading consulting firm in Riyadh is seeking an experienced Delivery Manager to oversee client relationships and service delivery. The ideal candidate will have 10-15 years of total experience, strong communication skills, and a proven background in customer relationship management. The role involves managing client satisfaction, solving problems, and identifying growth opportunities. Competitive salary and project-focused environment offered.

Qualifications

• 10-15 years total experience.
• Excellent communication skills required.

Responsibilities

• Build and maintain strong relationships with clients.
• Oversee seamless service delivery.
• Collaborate with internal teams for project execution.
• Address client challenges and identify solutions.
• Recognize opportunities to upsell and expand services.

Skills

Excellent verbal and written communication skills

Experience in Customer Relationship Management (CRM)

Strong organizational and time management skills

Ability to work effectively in a team-oriented environment

Client Relationship Manager

Account Manager

Customer Success Manager

Delivery Client Partner

Client Service Delivery Lead

Job description

Overview

Client is looking for a delivery manager who can also play the client relationship role and represent them in front of business.

Responsibilities

• Client Relationship Management: Building and maintaining strong, trusting relationships with clients to ensure their satisfaction with services.
• Service Delivery: Overseeing the seamless delivery of services, which may include assigning tasks, managing team quality, and meeting client needs.
• Stakeholder Management: Collaborating with internal teams and senior clients to ensure smooth communication and successful project execution.
• Problem Solving: Addressing client challenges and identifying solutions to maintain high service standards.
• Growth Identification: Recognizing opportunities to upsell, cross-sell, or expand services to foster client loyalty and business growth.

Skills

Must have

• 10-15 years total experience
• Excellent verbal and written communication skills
• Experience in Customer Relationship Management (CRM)
• Strong organizational and time management skills
• Ability to work effectively in a team-oriented environment
• Client Relationship Manager: broad role focused on the overall client experience
• Account Manager: manages client accounts with a focus on revenue and growth
• Customer Success Manager: ensures clients achieve their desired outcomes while using the product or service
• Delivery Client Partner: role focused on project delivery, client management, and solution consulting
• Client Service Delivery Lead: oversees the entire service delivery process, including people management and financial targets