Client Relationship Manager

Informa PLC; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Client Relationship Manager to foster strategic partnerships and drive business growth across the GCC. In this role, you'll leverage your sales expertise to build and maintain key relationships, ensuring client satisfaction and maximizing opportunities for events and consulting. With a focus on collaboration, you'll work closely with various departments to deliver exceptional service and promote Informa's strong market presence. This position offers a unique chance to make a significant impact in a supportive and inclusive environment, where your contributions are valued and celebrated.

Benefits

Medical Insurance for individual and family

Annual leave – 25 days

Remote working on Sundays

Working anywhere – 1 month every year

School fees contribution

Wellbeing Benefits

Family visa costs

Individual annual flight allowance for expats

Paid flight to Riyadh

Accommodation support

Qualifications

• 5-6 years of solutions sales experience with high-value client management.
• Face-to-face selling and relationship-building experience.

Responsibilities

• Secure and develop strategic relationships with key organisations.
• Lead project delivery from needs development to execution.
• Promote Informa’s reputation while meeting business objectives.

Skills

Fluent in Arabic

Fluent in English

Strong communication skills

Client-focused approach

Consultative selling skills

Tender and proposal writing

Ability to work in a target-based environment

Proficiency in Microsoft Office

Education

Degree or equivalent

Tools

Salesforce

Job description

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

Informa Client Relationship Managers work with clients and partners across an expert portfolio that includes Business Performance, Strategy, Management & Leadership, Professional Development, Finance, Project Management, HR, Sales, Marketing, PR, Property, Supply Chain, Procurement, ICT, Healthcare and Industry.

In this role, you will have the opportunity to build on Informa’s existing credibility, to maximise the significant market opportunity for events, training and consulting across the GCC.

Job Purpose

• Actively secure and develop strategic relationships with key organisations
• Become a trusted advisor for key stakeholders on internal capability projects and business transformation needs
• Lead the project delivery team from needs development to successfully execution
• Build and maintain Service Level Agreements (SLAs) with new and existing clients
• Actively promote Informa’s reputation with all stakeholders, whilst increasing profitability and meeting set business development objectives

Main Tasks & Responsibilities

• Develop new accounts by leveraging Informa’s reputation as market leader in the business education and events space
• Follow-up on inbound leads that come via our events, website, digital, referrals and marketing initiatives
• Demonstrate a consultative, client-focused approach that reinforces Informa as a trusted partner in the Kingdom
• Work closely with support departments to ensure a best-in-class client offering
• Respond to RFPs with proposals that reflect Informa’s image
• Forecast and report efficiently and accurately

Qualifications

Competencies / Skill-set

• Fluent in Arabic and English
• Strong communicator with a senior stakeholder client audience
• Client-focused with the ability to work collaboratively with both clients and partners
• Provenconsultative selling skills
• Tender and proposal writing capability
• Proven ability and desire to work in a target-based environment
• Strong proficiency in all Microsoft Office applications – Outlook, Word, Excel and PowerPoint
• Experience of working with and managing a CRM (for e.g Salesforce)

Background - Essential

• 5-6 years of solutions sales experience with a proven track record of high value client management
• Face-to-face selling and relationship-building experience

Desirable

• Experience selling in consulting, training, conference or events industries

Minimum Education Level Required

• Educated to degree standard or equivalent

Additional Information

Core Benefits:

• Medical Insurance for individual and family
• Annual leave – 25 days
• Remote working on Sundays
• Working anywhere – 1 month every year
• School fees contribution, 40,000 SAR per child per year (up to a max of three children)
• Wellbeing Benefits
• Family visa costs (up to a max of three children)
• Individual annual flight allowance for expats

International Relocation Package*:

• Paid flight to Riyadh – individual and family (up to a max of three children)
• 60 days accommodation or suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
• Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
• Individual annual flight allowance
• Paid flight home for individual and end of service gratuity payment when leaving the company (if applicable)

Local Relocation Package*:

• Paid flight to Riyadh – individual and family (up to a max of three children)
• 30 days accommodation or suitable serviced apartment from arrival date or a one-off payment of SAR 5,000
• Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs

*If eligible

We work hard to make sure life at Informa is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances, and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.