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Client Relations Associate (Business Setup)

Jobs for Humanity

Riyadh

On-site

SAR 150,000 - 200,000

Full time

23 days ago

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Job summary

A leading company in business expansion is seeking a Client Relations Specialist to ensure seamless market entry for clients in Saudi Arabia. The role requires 2-3 years of client-facing experience, excellent communication skills in English and Arabic, and a deep understanding of the Saudi business setup process. You'll act as the main point of contact for clients, support their expansion, and manage compliance-related tasks while fostering strong relationships with service providers.

Qualifications

  • 2-3 years of experience in a client facing role.
  • Holds a Saudi Driver’s license and has a personal car.
  • Ability to manage multiple priorities with a client-first mindset.
  • A deep understanding of client needs and the Saudi business setup process.

Responsibilities

  • Act as the main point of contact for clients, ensuring a smooth expansion journey.
  • Track client progress, perform regular follow-ups, and resolve issues.
  • Manage and update government portals, ensuring compliance and accuracy.

Skills

Exceptional communication skills
Organizational skills

Job description

Company Description

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.


With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.


Who You Are



Job Description

Roles and Responsibilities


Client Management


  • Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.


  • Provide world-class customer service, offering clear, consistent, and proactive communication.


  • Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.


  • Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.


  • Support corporate bank account opening by acting as the liaison between GMs and banks.


  • Issue Iqamas for GMs and assist with compliance-related activities.


  • Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.


  • Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.


  • Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.


On-ground Operations


  • Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).


  • Guide GMs through medical testing processes and assist with selecting health insurance plans.


  • Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.


  • Build strong relationships with relevant stakeholders and partners.


  • Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.


  • Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.


Operations & Compliance


  • Issuing company incorporation documents, including MISA, AoA and CR.


  • Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.


  • Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.


  • Handle document notarization and attestation at MoFA, SBC, and MoJ.


  • Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.


  • Monitor and report on ministry updates that may impact company setup and compliance requirements.


  • Tracking and reporting progress on a daily basis.


Product Development & Continuous Improvement


  • Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.


  • Investigate and document process updates from ministries, ensuring internal teams are always informed.


  • Propose operational improvements to streamline the setup process and improve service efficiency.



Qualifications

Job requirements


  • 2-3 years of experience in a client facing role.


  • Holds a Saudi Driver’s license and has a personal car.


  • Exceptional communication skills in English and Arabic.


  • Ability to manage multiple priorities with a client-first mindset.


  • A deep understanding of client needs and the Saudi business setup process.


  • Strong organizational skills with the ability to adapt to dynamic workflows.


  • A collaborative team player who thrives in a fast-paced, high-growth environment.




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