Client Relations Associate

Astrolabs; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

Join a dynamic and innovative firm where you'll play a pivotal role in enhancing client experiences post business setup. This position involves managing client relationships, ensuring high retention rates, and proactively addressing client needs. You'll work closely with partners and government entities, executing a variety of services including work permits and company licenses. If you're a natural people person with excellent communication skills in both Arabic and English, and have a passion for delivering results, this opportunity will allow you to thrive in a supportive and ambitious environment.

Qualifications

• Experience in a KPI-focused environment in Saudi Arabia.
• Proven ability to manage clients and exceed expectations.

Responsibilities

• Manage client relationships from onboarding to offboarding.
• Enhance post business setup services and client satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Time management

Organizational skills

Client management

Problem-solving

Education

Previous operations or customer work experience

Tools

Microsoft Office

Excel

CRM systems

Job description

Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

Build and maintain relationships to continuously enhance the collaboration.

Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
• Take ownership of client management from onboarding to offboarding.
• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs product line.

Product Development:

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.
• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

Your Technical Skills:

• Excellent communication and interpersonal skills (both verbal and written in Arabic and English).
• Strong prioritization, time management, and organizational skills.
• Ability to manage clients independently and escalate any issues to management swiftly and effectively.
• Natural people person with drive, enthusiasm, and a serious make it happen attitude.
• Previous experience in Microsoft Office & Excel.

Your Key Qualifications:

• Previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
• Ambitious, curious, and enjoy working independently and with a team.
• Passion and track record of achieving results; outcome-focused.
• Adept at managing and exceeding client expectations.
• Well-versed in CRM.
• Demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
• Brand ambassador for AstroLabs, representing the business and our values while interfacing with clients and colleagues.