Client Care Specialist

Sahm Capital; Riyadh; On-site; SAR 20,000 - 30,000; Full time

Job summary

A leading financial services firm seeks a Client Care Specialist to support clients with inquiries and complaints, ensuring service quality meets CMA regulations. This role requires excellent communication skills in Arabic and English, a bachelor's degree in a relevant field, and prior experience in client care and stock markets.

Qualifications

• Bachelor’s degree holder in Business or Finance.
• CME-1 qualification is a must.
• At least one year of experience in client care.

Responsibilities

• Receiving and answering clients' inquiries via phone and written communication.
• Maintaining records of customer interactions.
• Generating reports on service quality and customer satisfaction.

Skills

Arabic

English

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Business, Finance, or related disciplines

CME-1 qualification

Job description

Job Objective

The purpose of this position is supporting clients by providing helpful information,

answering questions, and responding to complaintsand assist in achieving Sahm

objectives, mission, and vision in line with client care systems objectives with CMA

regulation criteria

Duties And Responsibilities

• Receiving and answering customers' telephone or written calls in accordance with the company's standards.
• Immediately respond to all client’s inquiries.
• Provide all the necessary information required for the client.
• Maintain records of communication with customers and all their various transactions, comments, and complaints until the desire to refer to them again.
• Ability to communicate independently with the technical team to solve problems and follow up with clients.
• Generating regular reports on service quality and customer satisfaction.
  
  

Skills

• Good levels in Arabic and English.
• Patient and calm and have the ability to patiently solve complex problems.
• Excellent communication and interpersonal skills.
  
  

Education

• Bachelor’s degree holder in Business, Finance, or related disciplines
• CME-1 qualification is a must
  
  

Work Experience

• At least one year of experience in client care.
• Previous experience in the field of stock markets, whether through study or previous work.
• Full knowledge of the stock market with actual experience of trading in the stock market.
• Full knowledge of client care systems and dealing with them.