Client Account Management

The Cigna Group; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage a portfolio of clients in the GCC. This role focuses on resolving customer issues, educating clients on plan designs, and maintaining strong relationships with brokers and clients. The ideal candidate will excel in negotiation and communication, with a strong focus on business excellence and compliance. Join a company committed to enhancing lives and driving growth, and make a meaningful impact in the health sector.

Qualifications

• Excellent communication skills in English and Arabic.
• Strong influencing and negotiating abilities.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Resolve complex customer issues and identify improvements.
• Educate clients on plan design and renewal options.
• Manage a portfolio of clients in the GCC.

Skills

Communication Skills

Negotiation Skills

Data Collation and Statistical Analysis

Interpersonal Skills

Proficiency in Excel

Proficiency in Word

Knowledge of Regulatory Requirements

Leadership Skills

Tools

Salesforce

Microsoft Outlook

Job description

Job Description

The ideal candidate will be responsible for managing a book of business for existing accounts.

Responsibilities include:

1. Resolving complex customer issues and identifying improvements to prevent re-occurrence.
2. Educating clients on plan design and renewal options.
3. Completing day-to-day account management tasks independently, with forward planning and anticipation of needs.
4. Resolving escalated non-routine issues from partners and clients.
5. Managing a portfolio of clients in the GCC, engaging regularly with brokers and clients.
6. Providing service and support with a focus on business excellence.
7. Conducting strategic meetings on retention, success, and challenges.
8. Building and maintaining relationships, proactively managing renewals, and negotiating terms to optimize profitability.
9. Understanding GCC compliance requirements and proactively managing risks.
10. Leading face-to-face quarterly meetings with brokers and their management.
11. Handling day-to-day inquiries, collaborating with internal stakeholders, and seeking growth opportunities.
12. Maintaining accurate database records, including Salesforce with at least 98% accuracy.
13. Managing the entire renewal process and achieving financial targets.

Candidate Requirements

• Excellent communication skills in English and Arabic.
• Strong influencing and negotiating abilities.
• Ability to work under pressure and prioritize tasks.
• Experience in data collation and statistical analysis.
• Strong interpersonal skills and ownership mindset.
• Proficiency in Excel and Word; familiarity with Microsoft Outlook.
• Flexible, strategic, and customer-focused.
• Knowledge of regulatory requirements, processes, procedures, and systems.
• Good business and product knowledge, coaching, organizational, and supervisory skills.
• Basic leadership, management, and time management skills.
• This role is open for Saudi candidates only.

About The Cigna Group

We are dedicated to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services, committed to enhancing lives and driving growth. Join us in making a meaningful difference.