Chief Operating Officer

Cigna; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Chief Operating Officer to lead operational functions in KSA. This pivotal role involves driving operational excellence, strategic planning, and executing organizational priorities. The ideal candidate will collaborate with senior leadership to enhance customer experience and business profitability while managing risks and regulatory compliance. With a strong focus on technology initiatives and project leadership, this role offers a unique opportunity to influence the company's direction and foster a culture of collaboration and inclusivity. If you are a strategic thinker with a passion for operational success, this role is perfect for you.

Qualifications

• 10-15 years of industry and leadership experience.
• Experience in a matrixed environment is critical.

Responsibilities

• Oversee service operations and ensure customer satisfaction.
• Develop and implement operational strategies for growth.
• Manage risks and ensure compliance with regulations.

Skills

Strategic Thinking

Project Management

Risk Management

Analytical Skills

Business Acumen

Collaboration

Communication Skills

Education

Bachelor's Degree

MBA

Job description

Role Overview
We are seeking a dynamic, growth oriented and experienced Chief Operating Officer (COO) to lead our operational functions in KSA.
The ideal candidate will be responsible for driving operational excellence, strategic planning and execution of regional and global organizational priorities, risk management and develop sustained differentiation of the value proposition.

Reporting to the CEO, the COO will provide counsel and advice to the Executive
Committee on all operational governance matters.

This role requires a deep understanding of KSA markets, as well as experience of working with cross-functional teams in a multi-national environment.

The COO will collaborate closely with senior leadership to develop and implement operational strategies that enable business growth and profitability and improve the customer and client experience and often requiring partnership across functional leadership and teams.

Key Responsibilities
Service Operations Delivery: Responsible for the service experience of KSA
customers and clients via day-to-day interactions, monitoring and reporting of
service metrics, including ownership of the ME Voice of the Customer program.
Strategy & Planning: Oversee the strategy development and articulation of the
vision for KSA Operations. Works with regional leads and related matrix
partners to develop & design the multi-year roadmap, with plan for execution.
Governance and Regulatory Affairs: Oversight of all operational activities,
including partner delivery, quality and reporting and liaison with regional
regulators, in partnership with compliance and General Manager.
Project Leadership: Supports the delivery of KSA and MEA Strategic Priorities,
to support the long-term vision.
Business Continuity Plan: Develops and maintains system disaster recovery
plan.
Risk Management: Oversee the management of risks to ensure compliance,
control of business risks in support of future business growth.
Technology: Establish and develop technology initiatives in support of business growth and profitability and to achieve the best possible integration in systems development efforts and operation support.

Qualification and Skills:
Bachelor s Degree required; MBA is preferred.
Industry and leadership experience of 10 15 years.
Experience in leading and influencing in a matrixed environment is critical.
Able to travel 25% or more, primarily across the KSA / GCC

Competencies :
Demonstrate strategic thinking, strategy execution and development.
Demonstrate project management skills and success.
Ability to foster collaboration, value other perspectives and gain support and
buy-in for organizational proposals.
Ability to negotiate with peers and senior leaders to come to agree upon and
productive solutions to business problems.
Ability to drive strategy and organizational design discussions.
Strong analytical and problem-solving skills.
Strong business acumen, with proven ability to leverage knowledge base to
quickly come up to speed in new business areas and new types of projects.
Ability to manage and mentor others. Viewed as a leader and mentor. Sought
out for advice and council within and outside of direct team.
High level of competency in data analysis and interpretation, leveraging insights
to drive informed decision making and operational efficiencies.
Proven ability to create and further develop strong relationships with both
business and IT leadership.
Excellent oral, written and communication skills. Strong Presenting Skills and
should be able to deliver and ensure understanding of information regarding
current or future state of operation topics across varied audiences including
customers, clients, business leaders and staff.
Proven ability to work effectively with a multicultural team, fostering
collaboration and inclusivity to drive operational success and talent.
Strong commitment to talent development, nurturing and empowering team
members to reach their full potential and contribute effectively to achievement
of organizational priorities.

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