Chief Concierge (Pre-Opening)

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prestigious luxury hotel chain in Saudi Arabia is looking for a Chief Concierge to lead a team responsible for providing top-notch guest experiences. The ideal candidate will have a passion for service, exceptional communication skills, and experience in luxury hospitality. Join us to enhance our guests' stays with unique experiences and meticulous attention to detail.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• In-depth knowledge of local areas and attractions.
• Proven experience in a luxury hotel or concierge role.
• High standard of personal presentation.

Responsibilities

• Lead the concierge team to ensure memorable guest experiences.
• Create unique guest experiences and manage special requests.
• Coordinate with various hotel departments to enhance guest stays.

Skills

Guest service

Team leadership

Communication skills

Attention to detail

Job description

Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Are youperceptive, proactive, meticulous, knowledgeable, refined & personable?These are some of the luxury service behaviours we are looking for.

Reporting to the Director Of Rooms, theChief Conciergethe successful candidate will lead a concierge team to ensure a memorable guest experience aligned with our Luxury Fundamentals service style.

Key Responsibilities will include:

• Leading the co-ordination of any guests' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.
• Creation of new & unique guest experiences fitting our various guest demographics (eg: experiences that cant necessarily be found by everyone on google).
• Being knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide memorable guest experiences and Colleague upskilling.
• Effectively communicating to all hotelColleaguesthe city happenings, in particular special events.
• Working in strong collaboration with the Front Office Manager, Duty Managers and all other leaders across the hotel.
• Establish and manage the team roster and labour costs in accordance with business needs and ensure the department is mannedaccordingly.
• Continually improve the capability and competency of team members through systematic training and coaching.
• Drive success across a number of a key performance metrics through leading, developing, inspiring and motivating the team.

What we need from you

We're looking for someone to bring their personality, passion, energy to our hotel. The ideal candidate will also possess the following:

• With a passion for guest service, you will have an in-depth and current knowledge of the Perth CBD and surrounding areas
• Experience engaging and leading a small team
• Superior communication skills and exceptional attention to detail
• High standard of personal presentation fitting of a luxury brand
• Ongoing and proven commitment to quality and providing a truly unique experience to guests
• Considerable experience as a Concierge or a similar position within a luxury hotel brand is desirable
• The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.