Chief Concierge (Pre-Opening)

InterContinental Hotels Group; Hanak; On-site; SAR 30,000 - 50,000; Full time

Job summary

A luxury hotel in Hanak is seeking a passionate and detail-oriented Concierge to lead a team in delivering exceptional guest experiences. The ideal candidate will possess strong communication skills while having considerable experience in luxury hotel services. Key responsibilities include coordinating guest needs and creating unique offerings, all while upholding the hotel's high service standards.

Benefits

Competitive salary

Impressive room discounts

Full uniform provided

Comprehensive training programs

Qualifications

• Experience as a Concierge or in a similar position within a luxury hotel brand.
• Superior communication skills and exceptional attention to detail.
• Ability to work various shifts on a rotating roster.

Responsibilities

• Lead the coordination of guests' needs, ensuring memorable experiences.
• Create unique guest experiences tailored to various demographics.
• Collaborate effectively with hotel colleagues and manage team roster.

Skills

Guest service

Team leadership

Communication

Attention to detail

Job description

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out onto the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club, and curated meetings and events spaces for leisure, business travellers, and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Are you perceptive, proactive, meticulous, knowledgeable, refined & personable? These are some of the luxury service behaviours we are looking for.

Reporting to the Director Of Rooms, the Chief Concierge, the successful candidate will lead a concierge team to ensure a memorable guest experience aligned with our Luxury Fundamentals service style.

Key Responsibilities will include:

• Leading the coordination of any guests' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.
• Creation of new & unique guest experiences fitting our various guest demographics (e.g., experiences that can’t necessarily be found by everyone on Google).
• Being knowledgeable about facilities, activities, equipment, services, and other pertinent information to provide memorable guest experiences and upskill colleagues.
• Effectively communicating to all hotel colleagues the city happenings, in particular special events.
• Working in strong collaboration with the Front Office Manager, Duty Managers, and all other leaders across the hotel.
• Establishing and managing the team roster and labour costs in accordance with business needs and ensuring the department is adequately staffed.
• Continually improving the capability and competency of team members through systematic training and coaching.
• Driving success across key performance metrics by leading, developing, inspiring, and motivating the team.

What we need from you

We're looking for someone to bring their personality, passion, and energy to our hotel. The ideal candidate will also possess the following:

• A passion for guest service, with in-depth and current knowledge of the Perth CBD and surrounding areas.
• Experience engaging and leading a small team.
• Superior communication skills and exceptional attention to detail.
• A high standard of personal presentation fitting of a luxury brand.
• Ongoing and proven commitment to quality and providing a truly unique experience to guests.
• Considerable experience as a Concierge or in a similar position within a luxury hotel brand is desirable.
• The flexibility to work various shifts on a rotating roster including evenings, weekends, and public holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.