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Chief Concierge - Four Seasons Resort at The Red Sea, Saudi Arabia
Almajdouie
Saudi Arabia
On-site
SAR 60,000 - 90,000
Full time
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Job summary
Join a leading luxury resort in Saudi Arabia as a Chief Concierge. This pivotal role focuses on creating personalized guest experiences in a stunning beachfront setting, where sustainability meets world-class hospitality. Lead a dedicated team and be part of an exceptional guest journey at this prestigious destination.
Benefits
Qualifications
- 3-5 years in luxury hospitality with 2+ years in a leadership role.
- Fluent in English; Arabic is a plus.
- Membership in Les Clefs d'Or required.
Responsibilities
- Lead and develop the Concierge and guest service team.
- Anticipate and fulfill guest needs with personalized recommendations.
- Manage requests across channels with discretion.
Skills
Education
Tools
Job description
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
About Four Seasons Resort and Residences Red Sea at Shura Island:
Four Seasons Resort Red Sea at Shura Island is one of the Kingdom’s first luxury beachfront resorts, blending world-class hospitality with the rich natural beauty and cultural heritage of Saudi Arabia. As part of a visionary development led by Red Sea Global (RSG), the resort is built with sustainability at its core — powered by renewable energy, guided by advanced marine spatial planning, and developed with minimal environmental impact to preserve the surrounding marine life and coral reefs.
About the role:
Be part of one of Saudi Arabia’s most anticipated luxury destinations, where natural beauty and sustainability meet world-class hospitality. As Chief Concierge, you will lead a dedicated team in creating personalized guest experiences—from pre-arrival planning to memorable departures. Your role is pivotal in delivering exceptional service with genuine heart, while supporting the broader Front Office team.
What will you do:
- Lead and develop the Concierge and guest service team
- Anticipate and fulfill guest needs with personalized recommendations
- Foster relationships with local partners for exclusive guest access
- Manage requests across channels with professionalism and discretion
- Resolve guest concerns thoughtfully and efficiently
- Contribute to smooth Front Office operations
What you bring:
- Membership in Les Clefs d'Or
- Degree or diploma in Hospitality or a related field
- Minimum 3–5 years in luxury hospitality, with 2+ years in a leadership Concierge role
- Previous resort or remote property experience is highly preferred
- Strong leadership skills
- Excellent communication, local knowledge, and organizational skills
- Guest-centric mindset and cultural sensitivity
- Proficiency in Opera and Microsoft Office preferred
- A fluent and confident communicator in English; Arabic is a plus, and speaking multiple languages is highly valued for engaging international guests
What we offer:
- Competitive Basic Salary, Live-out and Travel allowance
- Transportation provided
- Paid home leave tickets.
- Growth and training opportunities
- Complimentary stays at Four Seasons Hotels and Resorts worldwide
- Complimentary Housing, dry cleaning for work attire, and meals
- 30 days’ vacation and 10 days of Public Holidays per year
- Medical and life Insurance
Schedule & Hours:
- This is a full-time leadership position
- Flexibility required, with working hours primarily in the early mornings and daytime during weekdays and weekends
- Availability to support the team during peak arrivals, VIP stays, and special events is essential
- Four Seasons Hotels and Resorts
- Saudi Arabia
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
About Four Seasons Resort and Residences Red Sea at Shura Island:
Four Seasons Resort Red Sea at Shura Island is one of the Kingdom’s first luxury beachfront resorts, blending world-class hospitality with the rich natural beauty and cultural heritage of Saudi Arabia. As part of a visionary development led by Red Sea Global (RSG), the resort is built with sustainability at its core — powered by renewable energy, guided by advanced marine spatial planning, and developed with minimal environmental impact to preserve the surrounding marine life and coral reefs.
About the role:
Be part of one of Saudi Arabia’s most anticipated luxury destinations, where natural beauty and sustainability meet world-class hospitality. As Chief Concierge, you will lead a dedicated team in creating personalized guest experiences—from pre-arrival planning to memorable departures. Your role is pivotal in delivering exceptional service with genuine heart, while supporting the broader Front Office team.
What will you do:
- Lead and develop the Concierge and guest service team
- Anticipate and fulfill guest needs with personalized recommendations
- Foster relationships with local partners for exclusive guest access
- Manage requests across channels with professionalism and discretion
- Resolve guest concerns thoughtfully and efficiently
- Contribute to smooth Front Office operations
What you bring:
- Membership in Les Clefs d'Or
- Degree or diploma in Hospitality or a related field
- Minimum 3–5 years in luxury hospitality, with 2+ years in a leadership Concierge role
- Previous resort or remote property experience is highly preferred
- Strong leadership skills
- Excellent communication, local knowledge, and organizational skills
- Guest-centric mindset and cultural sensitivity
- Proficiency in Opera and Microsoft Office preferred
- A fluent and confident communicator in English; Arabic is a plus, and speaking multiple languages is highly valued for engaging international guests
What we offer:
- Competitive Basic Salary, Live-out and Travel allowance
- Transportation provided
- Paid home leave tickets.
- Growth and training opportunities
- Complimentary stays at Four Seasons Hotels and Resorts worldwide
- Complimentary Housing, dry cleaning for work attire, and meals
- 30 days’ vacation and 10 days of Public Holidays per year
- Medical and life Insurance
Schedule & Hours:
- This is a full-time leadership position
- Flexibility required, with working hours primarily in the early mornings and daytime during weekdays and weekends
- Availability to support the team during peak arrivals, VIP stays, and special events is essential
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