Chief Business Officer

Ernest Hunter Green; Saudi Arabia; On-site; SAR 400,000 - 600,000; Full time

Job summary

A leading bank in Saudi Arabia seeks a Chief Business Officer to oversee product strategy and customer experience. The ideal candidate will have extensive experience in banking, an advanced degree, and proven leadership abilities. This role involves leading multiple initiatives to enhance customer satisfaction and drive revenue growth.

Qualifications

• 15+ years in leadership roles within banking/financial institutions.
• Experience in business strategy and product development.
• Understanding of customer experience and data analysis methods.

Responsibilities

• Lead the Business Department and oversee product/service strategy.
• Drive business integration and enhance profitability.
• Implement customer experience initiatives based on feedback.

Skills

Leadership

Strategy Development

Customer Experience

Market Research

Data Analysis

Education

Degree in Banking, Finance, or Business Administration

Master’s degree in Business Administration

Job description

Executive Search - International Banking & Finance

Job Title: Chief Business OfficerLocation: Riyadh, Saudi ArabiaIndustry: Digital Banking
About the Role:The Chief Business Officer (CBO) shall play a vital role in the Bank. The CBO shall be responsible for ensuring the successful execution of the Bank’s products and customer experience strategy.The CBO shall oversee the product/service and customer experience-related areas and grow the Bank’s revenue by working at the intersection of business, technology, analytics, customer experience, products, and marketing.
Key Responsibilities:Lead the Business Department of the Bank;Lead business case analysis for the development of products and services and implement the product/service vision, strategy, and roadmap, along with managing the budget for the launch of the Bank’s products and services;Act as the subject matter expert and the go-to person for Bank’s products and services;Recommend new product initiatives to the CEO;Lead, design, and implement customer experience and customer journey initiatives in line with the products and services, customer segments, and overall business improvement strategy;Monitor customer experience delivered to the customers through feedback and continuously innovate the brand experience to increase customer satisfaction;Coordinate with Bank’s Officers and drive business integration across banking activities, ensuring consistency in culture and operating manner across Bank to enhance its overall profitability.Advocate customer needs in the development and implementation of customer experience initiatives at the Bank;
Key Requirements:Candidates must already be located in KSADegree in Banking, Finance, Business Administration, or any other relevant commercial/science discipline;Master’s degree in Business Administration would be an advantage;Proven experience of leadership and managerial role of at least 15 years covering products, services and business banking or similar role and a minimum 5 years within Bank or Financial Institution;Demonstrable experience in developing efficient strategies and business plans for aspects (branding, product development, customer experience, promotion etc.); andThorough understanding of market research and data analysis methods, customer experience, strategy development, consumer insights and process mapping experience
The candidate must satisfy the "Fit and proper" criteria in line with SAMA’s ‘Requirements for Appointments to Senior Positions’.

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