Chief Business Officer

Ernest Hunter Green; Saudi Arabia; On-site; SAR 400,000 - 600,000; Full time

Job summary

An established industry player seeks a Chief Business Officer to drive product strategy and enhance customer experiences in digital banking. This pivotal role involves leading the Business Department, overseeing product development, and ensuring a seamless customer journey. The ideal candidate will bring over 15 years of leadership experience in banking or financial institutions, with a strong background in strategy development and customer insights. Join this dynamic team to shape the future of banking and elevate customer satisfaction through innovative solutions and effective business strategies.

Qualifications

• 15+ years in leadership roles, especially in banking or financial institutions.
• Experience in developing strategies for branding and customer experience.

Responsibilities

• Lead the Business Department and oversee product/service strategies.
• Implement customer experience initiatives to enhance satisfaction.

Skills

Leadership

Business Strategy

Customer Experience

Market Research

Data Analysis

Education

Degree in Banking, Finance, or Business Administration

Masters in Business Administration

Job description

Job Title: Chief Business Officer

Location: Riyadh, Saudi Arabia

Industry: Digital Banking

About the Role:

The Chief Business Officer (CBO) shall play a vital role in the Bank. The CBO shall be responsible for ensuring the successful execution of the Bank's products and customer experience strategy.

The CBO shall oversee the product/service and customer experience-related areas and grow the Bank's revenue by working at the intersection of business, technology, analytics, customer experience, products, and marketing.

Key Responsibilities:

1. Lead the Business Department of the Bank;
2. Lead business case analysis for the development of products and services and implement the product/service vision, strategy, and roadmap, along with managing the budget for the launch of the Bank's products and services;
3. Act as the subject matter expert and the go-to person for the Bank's products and services;
4. Recommend new product initiatives to the CEO;
5. Lead, design, and implement customer experience and customer journey initiatives in line with the products and services, customer segments, and overall business improvement strategy;
6. Monitor customer experience delivered to the customers through feedback and continuously innovate the brand experience to increase customer satisfaction;
7. Coordinate with Bank's Officers and drive business integration across banking activities, ensuring consistency in culture and operating manner across the Bank to enhance its overall profitability;
8. Advocate customer needs in the development and implementation of customer experience initiatives at the Bank.

Key Requirements:

1. Candidates must already be located in KSA;
2. Degree in Banking, Finance, Business Administration, or any other relevant commercial/science discipline;
3. Masters degree in Business Administration would be an advantage;
4. Proven experience of leadership and managerial role of at least 15 years covering products, services and business banking or similar role and a minimum of 5 years within a Bank or Financial Institution;
5. Demonstrable experience in developing efficient strategies and business plans for aspects such as branding, product development, customer experience, promotion, etc.;
6. Thorough understanding of market research and data analysis methods, customer experience, strategy development, consumer insights, and process mapping experience.

The candidate must satisfy the "Fit and proper" criteria in line with SAMAs Requirements for Appointments to Senior Positions.