- Supervises the preparation and production of all pastry and bakery items for buffet and la carte menus, ensuring compliance with recipes and specifications.
- Prepares and bakes desserts, pastries, breads, and specialty items, both regularly and for special guests/functions.
- Checks the quality of raw and finished pastry products to ensure standards are consistently met.
- Determines presentation of pastry items and creates decorative dessert displays.
- Recognizes superior quality in ingredients, presentation, and taste.
- Maintains correct handling, preparation, and storage of pastry ingredients and products.
- Assists in estimating daily pastry production needs for all outlets.
- Contributes to the development of daily and seasonal dessert and baked goods menus.
- Plans and manages portioning and presentation requirements across outlets (e.g., restaurant, banquet, pastry shop).
- Produces pastry production prep lists and monitors workflow.
- Ensures compliance with all food safety and sanitation laws and regulations (e.g., HACCP, OSHA, ASI, Health Department).
- Supervises pastry kitchen operations, ensuring adherence to Food & Beverage policies, standards, and procedures.
- Supervises and coordinates pastry cooks and assistants, ensuring smooth shift performance.
- Leads by example with professionalism, teamwork, and a commitment to quality.
- Personally prepares key pastry items and handles custom guest requests.
- Manages pastry team scheduling and can step in to cover absent colleagues when needed.
- Promotes mutual respect, collaboration, and a supportive team culture.
- Ensures productivity, efficiency, and cross-training of pastry staff.
- Clearly communicates expectations and provides operational support.
- Assumes Sous Chef responsibilities in their absence as it relates to pastry.
- Assists with team briefings and daily kitchen meetings when required.
- Supports team in achieving performance and budget goals related to pastry.
- Develops and prioritizes daily pastry kitchen tasks and operations.
- Understands cost control and manages to exceed pastry budget targets.
- Investigates and reports any kitchen incidents and ensures follow-up.
- Enforces company safety standards across the pastry team.
- Ensures all pastry offerings meet or exceed guest expectations.
- Manages day-to-day pastry production to uphold quality and consistency.
- Engages with guests for feedback on desserts and baked goods.
- Handles pastry-related complaints promptly and professionally.
- Sets a positive example in guest interaction and encourages this behavior in the team.
- Coaches pastry team members to improve service and guest satisfaction.
- Empowers pastry employees to provide exceptional service.
- Discusses guest feedback and satisfaction in team meetings to drive improvement.
- Identifies training and development needs within the pastry team and provides mentoring.
- Participates in training sessions to develop pastry skills and product knowledge.
- Oversees discipline within the pastry team when necessary.
- Provides performance feedback for appraisals based on observed work.
- Uses training tools to enhance skills and knowledge within the pastry section.
- Supports recruitment and onboarding of qualified pastry team members.
Qualifications:
- Proven experience in supervising culinary operations within a high-volume, multi-outlet kitchen environment, with strong knowledge of food safety standards (e.g., HACCP, OSHA).
- Demonstrated ability to lead and develop kitchen teams, ensuring consistent food quality, guest satisfaction, and operational efficiency.
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