Centre Manager

The Executive Centre; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Centre Manager, der die Verantwortung für den täglichen Betrieb und die Kundenbeziehungen übernimmt. In dieser Rolle werden Sie als Gesicht des Unternehmens fungieren und sicherstellen, dass die höchsten Servicestandards eingehalten werden. Sie bringen mindestens 3 Jahre Erfahrung im Kundenservice mit, sind fließend in Arabisch und Englisch und haben ein Auge für Details. Diese Position bietet die Möglichkeit, in einem dynamischen Team zu arbeiten und eine Schlüsselrolle in der Schaffung eines erstklassigen Arbeitsumfelds zu spielen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu begeistern und ein positives Arbeitsumfeld zu fördern, dann ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenservice und in der Verwaltung.
• Starke zwischenmenschliche und Kommunikationsfähigkeiten.

Responsibilities

• Verwaltung des täglichen Betriebs und der Kundenanfragen.
• Aufbau und Pflege von Beziehungen zu Kunden und Stakeholdern.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Kommunikationsfähigkeiten

Fließend in Arabisch und Englisch

Multitasking

Education

Erfahrung im Kundenservice

Administrative Erfahrung

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Salesforce

Job description

The Executive Centre (TEC) is Asias premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 180+ centres in 33 cities and 15 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business&apos needs.

For more information please visit www.executivecentre.com.

Position: Centre Manager

Working in a dynamic and diversified team, the Centre Manager role will report to the Head of Operations. This role aims to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the face of TEC for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Responsibilities:

Daily Operations:

• Maintain a high level of alertness and professionalism by anticipating and responding to guests and potential clients needs or queries
• Manage a small team
• Responsible for managing the office unit, system setup and requests for all clients
• Organise and oversee postage and document courier services, handle mail, incoming & outgoing deliveries
• Coordinate conference room bookings, refreshments for meetings and other special arrangements
• Handle all secretarial and administrative duties for clients, as requested
• Oversee check in & check out process for all clients
• Conduct up-selling and cross-selling to maximise revenue

Service Standards:

• Ensure that clients requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
• Ensure that the Centres service standards are maintained at all times

Internal:

• Develop rapport and professional business relationships with fellow colleagues and stakeholders
• Support local Operations to maximise profitability, efficiency and productivity

Requirements:

• Minimum 3+ year customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
• Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
• Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
• Fluency in Arabic & English
• Good telephone manner and ability to perform secretarial tasks under deadlines
• Able to handle correspondences and inquiries
• Knowledge of Microsoft Word, Excel, PowerPoint & Salesforce

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