Center Operations Manager

United Service Organization; Saudi Arabia; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Center Operations Manager to lead initiatives that support military families. This role offers the chance to make a meaningful impact while managing operations at USO Centers. You will oversee programs, ensure a welcoming environment, and collaborate with community partners. With generous benefits and a commitment to employee satisfaction, this position is perfect for those who thrive in dynamic and diverse settings. Join a dedicated team where your contributions truly matter and help us serve those who serve our country.

Benefits

Generous Paid Time Off

401k Match

Comprehensive Benefits

Training and Education Reimbursement

Qualifications

• 5+ years in operations or event management with supervisory experience.
• Strong leadership and problem-solving skills are essential.

Responsibilities

• Oversee operations and programs at USO Centers, ensuring quality and safety.
• Manage budgets, financial activities, and develop relationships with community leaders.

Skills

Leadership

Customer Service

Problem-Solving

Event Management

Interpersonal Skills

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Volunteer Management Software

Social Media Platforms

Job description

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If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

Center Operations Manager

Department:	MEA Region
Location:	Prince Sultan AB, Saudi Arabia

U.S. Citizenship Required

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community
• 93% are proud to tell others they work here
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome
• 91% feel people here are treated fairly regardless of their race
• 87% feel people here are treated fairly regardless of their gender

The Center Operations Manager position is responsible for overseeing one or more USO Centers’ operations, programs, events, and activities at surrounding locations. This role manages subordinate staff and volunteers, evaluates and modifies existing programs, and plans and implements new initiatives.

Principal Duties and Responsibilities (Essential Duties)

• Ensure the Center is effective, inviting, safe, clean, and well-maintained, including equipment and adherence to sanitary and food-handling regulations.
• Lead planning, quality, and delivery of programs on and off military installations within budget, and identify improvements to meet USO standards.
• Oversee program needs, research new initiatives, and implement changes.
• Coach and mentor staff and volunteers, develop relationships with vendors and contractors.
• Develop and enforce Standard Operating Procedures and Emergency Preparedness Plans.
• Manage financial activities, including budgets, sales, banking, inventory, and reporting.
• Communicate operations, programs, and activities internally and externally, including media and social media content.
• Build relationships with military, community leaders, partners, donors, and media to support USO goals.
• Perform duties in the absence of leadership, operate a vehicle if required, and perform other duties as assigned.

Job Specifications

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• 5+ years in operations, event management, or marketing, including supervisory experience.
• Experience in non-profit, military, multicultural, or global settings preferred.
• Strong leadership, interpersonal, customer service, and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with social media and volunteer management software.
• Ability to speak, read, and write in English; host country language preferred.
• Ability to handle confidential information, perform basic math, and manage budgets.
• Must obtain and maintain necessary credentials, including security clearance, driver’s license, and possibly a US passport.

Details

• Location: Prince Sultan Air Base, Saudi Arabia.
• U.S. Citizenship required.
• Adherence to local and DOD COVID guidelines regarding vaccination/testing.
• Resume and cover letter required for full consideration.
• Background checks required.