Catering Operations Manager

City Barbeque; Medina; On-site; SAR 40,000 - 80,000; Full time

Job summary

An established industry player seeks an Operations Manager to lead catering operations and ensure exceptional event execution. This role involves developing a strong operations team, managing financials, and overseeing logistics to deliver outstanding customer experiences. The ideal candidate will possess strong project management skills, a knack for financial oversight, and the ability to thrive in a fast-paced environment. If you are driven and passionate about delivering quality service while managing multiple priorities, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in catering/events management.
• Strong analytical and financial acumen required.

Responsibilities

• Develop and manage operations team for catering events.
• Responsible for P&L management and inventory ordering.
• Direct event planning and logistics for market events.

Skills

Team Development

Financial Management

Logistics Management

Project Management

Communication Skills

Analytical Skills

Customer Conflict Resolution

Tools

Customer Relationship Management (CRM)

Job description

Position Summary: The Operations Manager at City Barbeque is responsible for the operational leadership, planning, and execution of catering events. Base salary PLUS aggressive bonus program.

Reports to: Regional Catering Director.

Key Responsibilities:

TEAM DEVELOPMENT:

• Develops and manages an operations team to fulfill “Best on the Block” event expectations.
• Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs.
• Directs all aspects of professional team development, including new hire training, ongoing development, recognition, succession planning, coaching/counseling, and performance evaluations.

FINANCIAL MANAGEMENT:

• Responsible for P&L management, including food, paper, labor, and supplies.
• Manages inventory and ordering of supplies, paper, food, equipment, uniforms, etc.
• Evaluates and manages upkeep of catering assets, equipment, and vehicles.

LOGISTICS MANAGEMENT:

Directs event planning and logistics handling for all market events, including the following:

• Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events with the Sales manager.
• Event staffing & scheduling.
• Execution of drop sheets and other systems that direct proper food production, packaging, and delivery for events.

EVENT OPERATIONS:

Directly and indirectly ensures successful daily event operations including, but not limited to:

• Working with restaurant managers and teammates to meet sales and operational goals for each event.
• Timely delivery and set-up.
• Responsibly driving with team, product, and supplies to and from event(s).
• Competition quality product.
• Backyard hospitality given.
• Customer conflict resolution.

Experience and Skills:

• Minimum 3-5 years of experience as a Catering/Events manager or similar role.
• Ability to assess client requirements and deliver, ensuring client satisfaction.
• Solid business and financial acumen, including: strong analytical and measurement/tracking.
• Project and process management skills, including: effective management of time and budget.
• Able to balance multiple priorities to meet deadlines; identify and implement system and process improvements.
• Proactive with the ability to remain calm under pressure and to anticipate and support changes.
• Must possess excellent communication skills both internally and externally.
• Must be driven and able to operate autonomously.
• Strong computer skills.
• Weekend availability.
• Able to lift up to 50 pounds and work on feet for extended periods.