Cargo Operations Coordinator

Hapag-Lloyd AG; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a Cargo Operations Coordinator to manage the planning and execution of cargo operations. This role requires collaboration with various stakeholders to ensure smooth shipment processes, from loading to discharge. The ideal candidate will possess a strong educational background in Marine Studies or related fields, along with excellent communication and analytical skills. Join a leading company in the shipping sector and play a vital role in maintaining efficient operations across a global network. If you thrive in a dynamic environment and are passionate about logistics, this opportunity is perfect for you.

Qualifications

• University degree or diploma in Marine Studies or similar qualification.
• Fluent in English with excellent communication and negotiation skills.

Responsibilities

• Oversee planning and execution of cargo operations activities.
• Coordinate with stakeholders for load and discharge information exchange.
• Generate reports for containers and monitor terminal costs.

Skills

Excellent communication skills

Negotiation skills

Analytical mindset

Ability to work under pressure

Fluent in English

Education

University degree or diploma in Marine Studies

Experience as a Nautical Officer

Experience in Liner Shipping or Logistics

Tools

MS Office applications

Hapag-Lloyd systems/FIS

Job description

Cargo Operations Coordinator

Full Time

• Location: Jeddah, Saudi Arabia
• Experience: Professional Experience
• Job Code: 1941168

About Hapag-Lloyd

With a fleet of 287 modern container ships and a vessel capacity of 2.2 million TEU, as well as a container capacity of 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world.

Reports to: Operations Director

Overall Job Purpose

Will oversee the planning and execution of cargo operations activities, ensuring smooth and efficient processes throughout the shipment lifecycle (Load / Discharge & vessel reconciliation). The role involves collaborating with various stakeholders to coordinate load, discharge, vessel finalization, and adherence to deadlines and cut-offs, as well as maintenance of the same.

Responsibilities

1. Follow up on hold by customs cases.
2. Update port community system for vessel arrival and departure information.
3. Follow up with other stakeholders on missing documentation impacting vessel berthing/sailing.
4. Coordinate with partners and stakeholders to ensure accurate and timely load and discharge information exchange.
5. Monitor and approve late gate requests, ensuring compliance with established protocols.
6. Maintain accurate records of containers not in the terminal, missing documentation, and containers that did not materialize (shortfall).
7. Generate and share reports for longstanding containers inside the port, leaking cases, reefer plugging costs, or any other reports needed.
8. Regularly review all costs related to the terminal.
9. Handle break bulk (BB) information and acceptance.
10. Create and approve work orders for cargo operations activities, ensuring proper documentation and authorization.
11. Check blockage of custom-related issues and request the release of cargo after clearance.
12. Handle reefer malfunctioning containers and arrange repairs according to the case.
13. Handle empty auction containers with customs and terminals and arrange the retrieval of empty containers.
14. Handle long-standing containers after receiving customs approval to proceed with the destruction process.
15. Cross-stuffing of cargos from reefer malfunction/leaking or damaged units.
16. Coordinate with other stakeholders in terminal for port clearance and delivery of shipments.
17. Coordinate with the Husbandry agent for any delay processes and ensure KPIs are met.

Qualifications

1. University degree or diploma in Marine Studies, experience as a Nautical Officer, or a similar qualification or experience in Liner Shipping or Logistics.
2. Fluent in written and spoken English.
3. Excellent communication and negotiation skills.
4. Knowledgeable in MS Office applications.
5. A highly analytical mindset and the ability to work systematically under pressure.

Preferred, but not mandatory:

1. Previous knowledge/experience of Hapag-Lloyd systems/FIS.

Disclaimer - Recruitment Fraud Alert 2025

Caring for People: We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payment for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations.

Contact Person: Daifallah Al Ahmari, HR Sr. Manager

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