Captain

Al Khozama Investment; Riyadh; On-site; SAR 20,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Mitarbeiter, der für die Förderung und Sicherstellung der Gästezufriedenheit verantwortlich ist. In dieser Rolle werden Sie die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Sie Ihre Kommunikationsfähigkeiten und Ihr Engagement für exzellenten Service unter Beweis stellen können. Ihre Aufgaben umfassen die Unterstützung der Gäste bei Menüfragen, die Einhaltung von Hygiene- und Sicherheitsstandards sowie die Schulung von Junior-Mitarbeitern. Wenn Sie eine Leidenschaft für die Gastronomie haben und gerne in einem Team arbeiten, ist diese Position genau das Richtige für Sie.

Qualifications

• Erfahrung im Kundenservice und in der Gastronomie.
• Fähigkeit zur effektiven Kommunikation und Teamarbeit.

Responsibilities

• Sicherstellung der Gästezufriedenheit und Einhaltung von Standards.
• Koordination zwischen Küche und Servicepersonal.
• Schulung und Entwicklung von Junior-Mitarbeitern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Multitasking

Education

Abschluss in Gastgewerbe oder ähnlichem

Job description

Responsible for promoting and ensuring guest satisfaction, maintaining a safe and sanitary work environment, and delivering consistent, high-quality experiences according to standards. Build guest loyalty and gather constructive feedback to ensure individual guest satisfaction.

JOB DUTIES AND RESPONSIBILITIES:

OPERATION:

• Possesses good knowledge of menu and presentation standards.
• Assists guests with menu questions and selections.
• Anticipates guest needs and responds promptly and tactfully.
• Applies service techniques correctly, serving Food & Beverage items with enthusiasm.
• Records transactions/orders in POS systems at the time of order.
• Communicates with kitchen regarding menu questions, wait times, and product availability.
• Conveys additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each course and beverage.
• Maintains cleanliness of work areas, china, glassware, etc., throughout the shift.
• Reviews order dockets to ensure accurate and timely preparation.
• Keeps the restaurant clean and organized at all times.
• Ensures brand standards and SOPs are consistently followed.
• Collaborates with staff and management to maximize restaurant potential.
• Completes daily responsibilities for each shift.
• Conducts monthly inventory checks on equipment and supplies.
• Coaches and develops junior staff.
• Performs opening and closing procedures.
• Adheres to company rules and procedures, fulfilling managerial requests.
• Follows health and safety procedures, reporting hazards or accidents.
• Participates in training and team meetings, contributing actively.

ADMINISTRATION:

• Follows SOPs, manuals, and recipes consistently.
• Ensures compliance with food handling and sanitation standards.
• Maintains proper food temperatures and handling procedures.
• Ensures all front and back of house equipment is maintained and operational.
• Maintains grooming and hygiene standards for all FOH staff.
• Ensures FOH staff hold valid food handling and sanitation certifications.
• Adheres to health and safety procedures, reporting hazards or accidents.
• Attends training sessions and team meetings, contributing to team development.

COMMUNICATION:

• Ensures effective communication within FOH/BOH teams.
• Attends daily team briefings.
• Communicates transparently and proactively using communication tools.
• Displays professional behavior to foster a positive work environment.
• Provides guidance, feedback, and coaching to team members to improve operations.

FINANCE:

• Follows operational standard recipe cards consistently.

GUEST RELATION:

• Maintains strong recognition for regular guests.
• Builds recognition and rapport with new guests.

HR & TRAINING:

• Trains auxiliary FOH staff for optimal performance.
• Manages and trains waitstaff effectively.
• Communicates sensitive issues appropriately.
• Acts as a mentor for new team members.

MARKETING & DEVELOPMENT:

• Understands the company's campaign strategies and offers.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify employer credentials independently. We do not endorse any payment requests or sharing personal/bank information. For security advice, visit our site. Report fraud to [e-mail].