Call Centre Agent

Converge; Jeddah, Makkah Al Mukarramah; On-site; SAR 30,000 - 50,000; Full time

Job summary

تسعى شركة ديناميكية في جدة لتوظيف وكيل مركز اتصال يتحدث العربية. ستكون مسؤولاً عن تقديم تجربة عملاء ممتازة، مع التركيز على التواصل المهني وحل المشكلات. تعتبر المهارات اللغوية القوية وتجربة خدمة العملاء ضرورية للنجاح في هذه الوظيفة.

Qualifications

• تجربة مثبتة في خدمة العملاء أو دور مشابه.
• القدرة على التواصل باللغة العربية بطلاقة وبأساسيات اللغة الإنجليزية.
• خبرة سابقة في مركز الاتصال ميزة.

Responsibilities

• إجراء المكالمات للعملاء بطريقة مهنية.
• تسجيل الملاحظات الدقيقة للمكالمات وتحديث الأنظمة الداخلية.
• تقديم دعم عبر الوظائف الأخرى حسب الحاجة.

Skills

التواصل

حل المشكلات

إدارة الوقت

متعددة المهام

Tools

Excel

Job description

The Client:

Our client is a dynamic and service-driven organization focused on delivering exceptional customer experiences. As part of their ongoing commitment to operational excellence and customer satisfaction, they are seeking a motivated and reliable Arabic-speaking Call Center Agent to support their communication and outreach efforts.

The Role:

As a Call Center Agent, you will be an essential part of the customer service team, responsible for maintaining professional communication with customers while assisting in the day-to-day operations of the business. The ideal candidate will be proactive, honest, and dependable, with strong follow-up capabilities and a customer-first mindset. Key responsibilities include:

• Conduct customer calls in a professional and courteous manner.

• Clearly communicate offers, targets, and processes to customers.

• Adhere to approved scripts and communication guidelines, maintaining company standards.

• Record accurate call notes and consistently update internal systems.

• Report customer feedback and issues transparently, ensuring proper follow-up until resolution.

• Provide cross-functional support to other departments as needed to ensure smooth operations.

The Ideal Candidate:

• Fluent in Arabic, with basic English communication skills.

• Proven experience in customer service or a similar client-facing role.

• Strong communication and listening skills, with the ability to explain complex information clearly.

• Excellent follow-up and problem-solving abilities.

• Proficiency in basic Excel and system navigation.

• Strong time management and prioritization skills.

• Ability to multitask and remain calm under pressure.

• Previous call center experience is an advantage.