Call Center Manager

Arbete Careers; Makkah Al Mukarramah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player in the Real Estate sector is seeking a seasoned Contact Centre Manager to lead their operations in Makkah. This role demands over 10 years of experience, particularly in managing teams and enhancing customer relationships. The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or Public Relations, and will be adept at developing and implementing effective strategies. The company offers a competitive salary along with medical insurance for employees and their families, making it an attractive opportunity for professionals looking to make a significant impact in a dynamic environment.

Benefits

Medical insurance for employee and family

Commission

Qualifications

• 10+ years of experience in the contact centre industry.
• Proven ability to lead teams and develop strategies.

Responsibilities

• Manage and improve customer relationships effectively.
• Lead a team and ensure high performance in the contact centre.

Skills

Problem-solving

Team leadership

Strategy development

Customer relationship management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Public Relations

Job description

One of our clients is in the Real Estate industry in Makkah, Saudi Arabia, and is hiring for the position of Contact Centre / Call Centre Manager.

Location: Makkah, Saudi Arabia
Years of Experience 10 years.
Educational Qualification: Bachelor's degree in Business Administration, Marketing or Public Relations.
Competitive salary including other benefits:
Other Benefits:

1. Medical insurance for the employee and his family.

3. Commission.

Notice Period: Immediate joiners or maximum one-month notice period.

Candidate Requirements:

1. Resident of the Kingdom Saudi Arabia.

2. 10+ years of practical experience in the same field.

3. Proficiency in solving problems, training and following up periodically.

4. Has sufficient qualifications to lead a team.

5. Has good skills in developing and implementing strategies.

6. Proficiency in improving and managing customer relationships.

7. Experience as a manager for a minimum 6 years at the same position.

8. Required Saudi National Candidates. In case of non-Saudis, it should match the standards and requirements of the Ministry of Human Resources.

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.