Call Center/ Customer Service Specialist

Confidential -; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading travel service provider is seeking a Travel Consultant to manage corporate travel needs for clients. The role involves planning and booking travel, adhering to client policies, and optimizing itineraries while ensuring a customer-first approach. Ideal candidates will have experience in the Gulf market and proficiency in Amadeus GDS.

Qualifications

• 2-5 years of experience as a Travel Consultant focusing on corporate travel.
• Strong knowledge of corporate travel processes and visa requirements.
• Bilingual in English and Arabic with strong communication skills.

Responsibilities

• Manage all aspects of corporate travel including bookings and itineraries.
• Maintain relationships with vendors and ensure compliance with travel policies.
• Resolve issues related to travel changes, cancellations, and emergencies.

Skills

Communication Skills

Customer Service

Problem Solving

Negotiation

Tools

Amadeus GDS

Job description

Job Description

• Travel Management: Plan, book, manage all aspects of corporate travel, including flights, accommodations, car rentals, and ground transportation for clients.
• Understand & adhere to client travel policies, ensuring all bookings comply with established guidelines.
• Consulting: Provide professional travel advice, optimizing itineraries based on cost, time efficiency, and client preferences.
• Vendor Relations: Maintain strong relationships with travel vendors (airlines, hotels, car rental agencies) to negotiate the best deals and ensure seamless service delivery.
• Issue Resolution: Handle changes, cancellations, and emergency travel needs with prompt and efficient resolutions to ensure client satisfaction.

Job Requirements

Personal Qualities:

• Flexibility to work varied shifts is required.
• Strong knowledge of corporate travel processes, visa requirements, and airline policies.
• A customer-first mindset with the ability to provide prompt, efficient, and courteous service.
• Excellent English & Arabic communication skills (written & verbal).
• Ability to handle multiple client requests in a fast-paced environment.
• Flexibility to work in rotational shifts.
• 2-5 years of experience as a Travel Consultant, with a focus on corporate travel.
• Prior exposure to the Gulf market considered an advantage.
• Experience in Amadeus GDS is a must – hotels reservations