Call Center / Customer Service Specialist

WUZZUF; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading company in travel consultancy is seeking a Travel Consultant to manage corporate travel needs effectively. The successful candidate will provide expert advice on itineraries, ensure compliance with travel policies, and maintain strong vendor relationships. Ideal applicants will demonstrate flexibility, excellent communication skills in English and Arabic, and have solid experience in the Gulf market.

Qualifications

• 2-5 years experience as a Travel Consultant focused on corporate travel.
• Strong knowledge of corporate travel processes and visa requirements.
• Excellent English & Arabic communication skills.

Responsibilities

• Manage all aspects of corporate travel for clients.
• Provide professional travel advice and optimize itineraries.
• Handle changes and emergencies in travel needs efficiently.

Skills

Customer Service

Communication Skills

Flexibility

Negotiation

Tools

Amadeus GDS

Job description

• Travel Management : Plan, book, manage all aspects of corporate travel, including flights, accommodations, car rentals, and ground transportation for clients.
• Understand & adhere to client travel policies, ensuring all bookings comply with established guidelines.
• Consulting : Provide professional travel advice, optimizing itineraries based on cost, time efficiency, and client preferences.
• Vendor Relations : Maintain strong relationships with travel vendors (airlines, hotels, car rental agencies) to negotiate the best deals and ensure seamless service delivery.
• Issue Resolution : Handle changes, cancellations, and emergency travel needs with prompt and efficient resolutions to ensure client satisfaction.

Personal Qualities :

• Flexibility to work varied shifts is required.
• Strong knowledge of corporate travel processes, visa requirements, and airline policies.
• A customer-first mindset with the ability to provide prompt, efficient, and courteous service.
• Excellent English & Arabic communication skills (written & verbal).
• Ability to handle multiple client requests in a fast-paced environment.
• Flexibility to work in rotational shifts.
• 2-5 years of experience as a Travel Consultant, with a focus on corporate travel.
• Prior exposure to the Gulf market considered an advantage.
• Experience in Amadeus GDS is a must – hotels reservations