Call Center Agent - English

2P Perfect Presentation; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a highly motivated Call Center Agent to join their team in Riyadh. This role involves providing exceptional customer service, handling inquiries, and resolving issues effectively. The ideal candidate will possess excellent communication skills in both Arabic and English, strong problem-solving abilities, and a passion for delivering outstanding customer experiences. Join a dynamic environment where your contributions will directly impact customer satisfaction and service excellence.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in Arabic and English.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer complaints and issues by investigating problems.
• Maintain detailed and accurate records of customer interactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Ability to multitask

Knowledge of customer service principles

Tools

Call center software

Computer applications

Job description

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Riyadh, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner
2. Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
3. Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
4. Follow up with customers on unresolved issues to ensure customer satisfaction
5. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
6. Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
7. Upsell products and services to customers when appropriate
8. Stay updated on product knowledge and company policies to provide accurate information to customers
9. Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
10. Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Requirements:

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic and English
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Positive and professional attitude
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills:

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Ability to multitask
• Knowledge of customer service principles