Call Center Agent (2-Month Contract)

Company Description

Koraspond is a 360 digital media marketing agency that combines creative edge with exceptional digital solutions. We offer services in Social Media Marketing and Management, Mobile App Development, E-commerce Solutions, Web Application & Design, Branding and Copywriting, SEO, and 2D/3D animations. We operate across all major cities in the Kingdom. Our aim is to build e-partners through innovative ideas and marketing expertise.

Role Description

This is a full-time on-site role for a Call Center Agent based in Jeddah. The Call Center Agent will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing product information, and resolving customer complaints. Duties also include maintaining records of interactions, following up on customer requests, and ensuring customer satisfaction through effective communication and problem-solving abilities.

Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up with customers or provide requested information.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints or issues efficiently and escalate when necessary.
• Document all call information accurately in the system.
• Follow communication scripts and adhere to company policies and procedures.
• Maintain a high level of customer satisfaction through excellent service.
• Meet personal and team performance targets related to call quality and productivity.

Qualifications

• Customer Service Representatives and Customer Support skills
• Experience in ensuring Customer Satisfaction
• Excellent Interpersonal Skills
• Proficiency in Computer Literacy
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Prior experience in a call center or customer service role (is a plus)
• High school diploma or equivalent