Call center agent

SWATX; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Representative to manage incoming customer inquiries and ensure high customer satisfaction. The ideal candidate should have strong communication skills and prior experience in a customer service role, preferably fluent in Arabic. Responsibilities include resolving issues, maintaining product knowledge, and collaborating with team members to enhance service delivery.

Qualifications

• High school diploma or equivalent required; degree is a plus.
• Prior experience in customer service or call center role preferred.
• Fluency in Arabic preferred; knowledge of English is an advantage.

Responsibilities

• Manage incoming calls and address customer inquiries.
• Identify and resolve customer complaints efficiently.
• Record and document interactions in CRM system.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma or equivalent

Degree in a related field

Tools

CRM software

Job description

Customer Support : Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution : Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation : Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge : Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration : Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics : Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.