Butler

Raffles Hotels & Resorts; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Butler to provide exceptional service and support to guests. In this pivotal role, you will greet guests, manage their needs, and ensure their stay is nothing short of extraordinary. With a focus on maintaining high standards and attention to detail, you will coordinate room services, assist with luggage, and uphold the elegance expected in a luxury environment. If you have a passion for hospitality and a knack for creating memorable experiences, this opportunity is perfect for you.

Qualifications

• 5+ years experience as a butler or similar role in luxury hospitality.
• Proven supervisory experience managing service professionals.

Responsibilities

• Greet guests and provide orientation of rooms and facilities.
• Coordinate with room service and assist housekeeping as needed.

Skills

Interpersonal Skills

Communication Skills

Leadership

Problem-solving

Time Management

Attention to Detail

Multitasking

Confidentiality

Education

High School Diploma

Bachelor’s Degree in Hospitality Management

Professional Butler Certification

Tools

Household Management Software

MS Office Suite

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guests personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guests luggage as required by guests request.
• Ensure Butlers pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas: restaurant, reception, luggage services, back of house cleaning and maintenance.

Qualifications

• Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry.
• Proven supervisory experience in managing a team of service professionals.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments.
• Strong leadership abilities and a talent for mentoring and developing staff.
• Proficiency in household management software and MS Office suite.
• Exceptional attention to detail and problem-solving skills.
• Superior time management and multitasking abilities.
• In-depth knowledge of etiquette, protocol, and luxury service standards.
• Familiarity with Middle Eastern customs and etiquette is highly advantageous.
• High school diploma or equivalent required; Bachelor’s degree in Hospitality Management or related field preferred.
• Professional butler certification is a plus.
• Fluency in English required; proficiency in Arabic is highly desirable.
• Flexibility to work varying shifts, including weekends and holidays.
• Ability to maintain confidentiality and exercise discretion at all times.

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.