Business Solutions Support Specialist

KBR, Inc.; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is looking for a Business Solutions Support Specialist to drive digital transformation and optimize business processes. In this pivotal role, you will collaborate with IT and business stakeholders to implement and enhance digital platforms, ensuring they align with strategic objectives. You will be responsible for designing interactive dashboards, producing comprehensive documentation, and leading training sessions to foster user adoption. If you're passionate about leveraging technology to improve efficiency and decision-making, this opportunity offers a dynamic environment for impactful contributions.

Qualifications

• 10+ years of experience in business process improvement and digital transformation.
• Proven experience with enterprise business solutions and digital platform implementations.

Responsibilities

• Support design and configuration of project portfolio management tools.
• Lead training sessions to educate users on new business solutions.

Skills

Business Process Improvement

Digital Transformation

Stakeholder Engagement

Analytical Skills

Problem-Solving

Communication Skills

Training and Change Management

Education

Bachelor's Degree in Business Administration

Master's Degree in Information Systems

Tools

Power BI

Tableau

Automation Technologies

Job description

Business Solutions Support Specialist

We are seeking an experienced Business Solutions Support candidate to join the Portfolio Management Office (PMO). The candidate's primary role will be driving the digital transformation of business processes by supporting the development, implementation, and ongoing optimization of business solutions. This role ensures that Digital Platforms are effectively integrated into existing operations to enhance efficiency, reporting, and decision‐making. The candidate will work closely with IT, technology coordinators, and business stakeholders to gather requirements, configure systems, and deliver tailored support and training, ensuring alignment with strategic objectives and operational excellence.

Key Responsibilities

As the successful candidate, you will be required to perform the following:

1. Support the design, configuration, and rollout of project portfolio management tools (Digital Platform).
2. Collaborate with business stakeholders to clarify design expectations, document functional requirements, and develop process maps that address operational challenges and align with strategic objectives.
3. Prepare RFP for feasibility study including but not limited to:
1. Operating Cost, NPV and payback period, and total cost of ownership.
2. Recommended organization chart manpower with disciplines breakdown to operate and maintain the Platform ecosystem.
3. Business services offering model and service catalog.
4. Business case analysis & operating model (Operate & Maintain vs. outsource O&M).
5. Service commercial opportunities.
6. Service chargeback model.
4. Establish and enforce standardized methodologies, guidelines, and best practices for digital business solutions, ensuring consistency across multiple programs.
5. Design and implement interactive dashboards and custom reports using advanced analytics tools (e.g., Power BI, Tableau) to provide real‐time insights into operational performance and cost optimization.
6. Identify opportunities to deploy automation solutions that enhance efficiency and reduce manual tasks, integrating these solutions into existing workflows.
7. Work closely with IT teams and technology coordinators to ensure new business solutions are seamlessly integrated with current enterprise systems and digital platforms.
8. Produce, edit, and distribute comprehensive business documents, technical mappings, process flows, and user manuals tailored to different audiences and support needs.
9. Lead training sessions and workshops to educate users on new business solutions, ensuring effective adoption and smooth transition to digital workflows.
10. Continuously assess the performance of implemented solutions, track key performance indicators (KPIs), and recommend process improvements to enhance overall business efficiency.

Minimum Requirements

1. Bachelor’s or Master’s degree in Business Administration, Information Systems, Computer Science, or a related field.
2. Certifications: ITIL, COBIT 5, PMP, PRINCE2 certifications are preferred.
3. 10+ years of experience in business process improvement, digital transformation, or enterprise systems support within large‐scale industrial or construction projects.
4. Proven experience with enterprise business solutions and digital platform implementations.
5. Proficiency in business analytics and reporting and experience with automation technologies.
6. Strong understanding of business process mapping, workflow design, and systems integration.
7. Familiarity with digital transformation frameworks and IT service management practices.
8. Excellent communication and stakeholder engagement skills, with the ability to translate business requirements into technical specifications.
9. Strong analytical and problem‐solving abilities with a data‐driven approach.
10. Effective training and change management skills, capable of fostering digital adoption across cross-functional teams.
11. Fluency in English; additional language skills are a plus.

R2102697