Business Development Manager

Confidential Company; Al Khobar, Dammam; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the ICT sector is seeking a Business Development Manager to drive growth and innovation. The ideal candidate will have over 15 years of experience in technology and business development, demonstrating a strong understanding of emerging technologies. Key responsibilities include market research, strategic planning, and partnership management, aimed at increasing revenue and client acquisition. This is an opportunity to foster relationships and lead business initiatives in a dynamic environment.

Qualifications

• 15+ years experience in business and technology sectors.
• Strong understanding of AI, IoT, Cloud Computing.
• Fluent in Arabic and English, strong communication skills.

Responsibilities

• Conduct market research to identify new business opportunities.
• Develop and execute strategies for business growth.
• Build and maintain relationships with key stakeholders.

Skills

Strategic Sales & Negotiation

Market Analysis

Relationship Management

Problem Solving

Communication

Education

BSC in Business Administration or related field

MSC in Technology Management or related field

Job description

Tasked at playing a crucial role in driving business growth, identifying new opportunities, and fostering innovation within the Information and Communication Technology (ICT) sector encompassing areas such as cloud computing, AI machine learning, cybersecurity solutions, IoT & Smart Technologies, Edge Computing, Blockchain & FinTech Innovations and Big Data & Analytics among others.

II. Key Responsibilities:

The key responsibilities of the Business Development Manager are categorized in the following areas:

1. Market Research & Opportunity Identification:

· Analyze industry trends, emerging technologies, and competitive landscapes.

· Identify potential business opportunities, partnerships, and revenue streams.

· Monitor technological advancements like AI, IoT, 5G, cloud computing, and cybersecurity.

2. Strategic Planning & Business Expansion:

· Develop and execute business growth strategies aligned with company goals.

· Identify new markets, customer segments, and technology-driven opportunities.

· Work with internal teams to align product offerings with market needs.

3. Partnership & Relationship Management:

· Build and maintain relationships with key stakeholders, clients, vendors, and technology partners.

· Collaborate with government bodies, industry associations, and research institutions for innovation and regulatory compliance.

· Negotiate and establish strategic alliances and joint ventures.

· Develop and manage a pipeline of potential clients and partners.

· Drive sales strategies for ICT solutions and services.

· Work closely with the sales team to convert leads into long-term business relationships.

5. Product & Solution Development:

· Work with technical team to develop innovative ICT solutions.

· Ensure products meet market demands and are aligned with the latest technological advancements.

· Provide insights into user experience, scalability, and competitive positioning.

· Promote the adoption of emerging technologies like AI, Blockchain, and IoT.

· Identify opportunities for digital transformation within client organizations.

· Guide businesses on cloud migration, automation, and other digital solutions.

7. Financial & Risk Management:

· Assess business feasibility, ROI, and risk factors for new technology investments.

· Develop budgets and financial forecasts for business development initiatives.

· Ensure compliance with industry regulations and cybersecurity standards.

· Understand customer pain points and develop tailored ICT solutions.

· Provide pre-sales consultations and technical support for prospective clients.

· Ensure post-sales satisfaction through follow-ups and feedback integration.

9. Marketing & Brand Positioning:

· Work with the marketing team to create go-to-market strategies for new technologies.

· Develop content, whitepapers, and case studies to highlight success stories.

· Participate in tech expos, seminars, and industry networking events.

10. Reporting & Performance Analysis:

· Track business development activities, sales performance, and market responses.

· Use data analytics and CRM tools to refine business strategies.

· Present reports and insights to senior management for decision-making.

III. Key Measures & Targets:

The following key performance measures (KPIs) and targets will be used in evaluating the performance and success of the business development initiatives of the company under the leadership of the Business Development Manager.

1. Revenue Growth:

· Objective:Increase overall revenue from new business opportunities, technology solutions, and strategic partnerships.

· Target: Achieve 10 to 20% year-over-year (YoY) revenue growth from new clients and solutions.

· Measure: Total sales revenue, percentage increase in revenue from new solutions, and revenue generated from new market segments.

2. New Client Acquisition:

· Objective: Expand the customer base by attracting new clients.

· Target: Acquire 10-20 new clients per quarter in defined markets or verticals

· Measure: Number of new contracts signed, new customer onboarding rate, and revenue generated from new clients.

3. Lead Generation & Conversion Rate:

· Objective: Increase lead generation efforts and optimize lead-to-sale conversion rates.

· Target: Generate 75-100 qualified leads per quarter, with a conversion rate of 30-35%.

· Measure: Number of leads generated, percentage of leads converted into customers, sales funnel analysis.

4. Product/Service Adoption:

· Objective: Promote the adoption of new technology solutions or products within existing and new clients.

· Target: Achieve 40-50% adoptionrate for new products or services within the first 1 year after launch.

· Measure: Adoption rate of new technologies (e.g., AI, IoT, cloud), client feedback on product value, number of repeat purchases.

5. Customer Retention & Satisfaction:

· Objective: Maintain high client retention rates and ensure customer satisfaction with products/services.

· Target: Achieve a 90% client retention rate with a 90+% customer satisfaction score.

· Measure: Customer satisfaction survey results, renewal rates, churn rate.

6. Proposal & Contract Success Rate:

· Objective: Improve the proposal win rate and successfully close contracts with new clients.

· Target: Maintain a 35-40% win rate on submitted proposals and close 70% of deals within a defined sales cycle.

· Measure: Proposal-to-contract conversion ratio, average deal size, percentage of deals won versus deals proposed

· Objective: Encourage the adoption of emerging technologies (e.g., AI, blockchain, IoT, cloud) in client businesses

· Target: Implement digital transformation projects in client organizations.

· Measure: Number of digital transformation projects launched, technologies adopted, client feedback, and innovation success stories.

· Objective: Maintain a strong sales pipeline and ensure accurate sales forecasting

· Target: Ensure 85-90% accuracy in sales forecast for upcoming quarters.

· Measure: Sales pipeline size, forecast accuracy, number of opportunities in each stage of the pipeline, and sales closure rate.

9. Client Feedback & Product Improvements:

· Objective: Gather actionable feedback from clients and use it to improve offerings.

· Target: Collect feedback from at least 75% of clients within 3 months after project delivery.

· Measure: Number of client feedback sessions, number of changes or product improvements based on feedback, customer ratings of improvements.

10. Industry Recognition & Thought Leadership:

· Objective: Enhance the company’s reputation as a leader in the ICT space.

· Target: Secure industry recognition/ awards and speaking opportunities at major conferences or events within the year.

· Measure: Number of industry awards, speaking engagements, whitepapers published, and media mentions.

Desired Candidate Profile

I. Key Relationships:

1. Executive Management

2. Finance, Budget & Treasury

3. Human Resources

4. Legal & Risk Management

5. IT

7. Customers

9. Government

10. Partners, Competitors & other external stakeholders.

II. Qualifications:

1. Proficiency in business, technical, financial and overall administration.

- BSC (15+ years of experience), in the field of (in any or combination) Business Administration, Information Technology, Computer Science, Engineering (Software, Telecommunications, Electrical, or similar) Marketing or Economics (with a focus on technology)

- MSC (10+ years of experience) in the field of Technology Management, Innovation, or Digital Business, which are beneficial for deeper understanding of the ICT landscape.

2. Technical Knowledge & Industry Expertise- Understanding of emerging technologies such as, Cloud computing, Artificial Intelligence (AI) & Machine Learning, Internet of Things (IoT), Cybersecurity solutions, Big Data & Analytics, Telecommunications (5G, Fiber Optics, Networking) as a whole and the ability to translate complex technical concepts into business-friendly language for clients.

3. Sales & Business Development Skills- A strong business mindset is essential to identify new opportunities and close deals.

Key Business Development Skills:

- Strategic Sales & Negotiation;

- Market Analysis & Opportunity Identification;

Key Soft Skills:

- Communication & Presentation: Ability to deliver compelling technology presentations and proposals.

- Problem-Solving & Innovation: Ability to identify customer pain points and create customized ICT solutions.

- Relationship Management: Building long-term relationships with clients, partners, and stakeholders.

- Project Management: Handling cross-functional teams, managing projects, and ensuring successful delivery.

- Adaptability & Continuous Learning: Keeping up with rapidly evolving technology trends and business strategies.

5. Certifications (Preferred) - Certifications in Business Development & Sales and in ICT & Technology boost credibility and demonstrate expertise.

6. Industry-Specific Knowledge and Tools & Software Expertise.

7. Possesses the ability to lead and motivate a diverse team, manage conflicts, and foster a positive work culture.

8. Strong written and verbal communication skills (both in Arabic and English) to effectively collaborate with teams, senior management, and clients.

9. Strong orientation toward customer satisfaction and possesses the ability to negotiate with suppliers, clients, and partners to secure favorable terms.

10. Ability to deliver tangible results, whether in increasing sales, improving operational efficiency, or driving customer satisfaction.

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• Dammam/Khobar/Eastern Province - Saudi Arabia
• Dammam/Khobar/Eastern Province - Saudi Arabia
• Dammam/Khobar/Eastern Province - Saudi Arabia