Business Analyst ServiceNow– Saudi Arabia (Saudi National)

Customizo | ServiceNow Premier Partner; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

An innovative firm is seeking a Business Analyst who excels at transforming business challenges into effective solutions. In this role, you will analyze and document business processes, develop insightful reports, and support technology implementations. Your strong analytical skills and familiarity with business intelligence tools will be key in driving efficiency and compliance. Join a collaborative team that values career growth and offers exposure to cutting-edge business solutions. If you're a strategic thinker with a passion for improvement, this opportunity is perfect for you!

Benefits

Career growth opportunities

Collaborative work culture

Competitive salary & benefits

Exposure to cutting-edge technologies

Qualifications

• 4+ years of experience in business analysis or process improvement.
• Strong analytical skills with a data-driven mindset.

Responsibilities

• Analyze and optimize business processes to meet needs.
• Develop reports and dashboards to support strategic decisions.

Skills

Analytical Skills

Problem-Solving Skills

Data Analysis

Process Improvement

Bilingual (Arabic and English)

Education

Bachelor's degree in Business Administration

Bachelor's degree in IT

Bachelor's degree in IS

Bachelor's degree in MIS

Tools

Business Intelligence Tools

ServiceNow

Job description

Are you a strategic thinker with a passion for transforming business challenges into innovative solutions? Do you thrive on analyzing data, streamlining processes, and driving efficiency? If so, we want YOU on our team!

We're looking for a Business Analyst who can bridge the gap between business needs and technology-driven solutions. ServiceNow experience? That's a huge plus! But more than anything, we want someone with a sharp mind, a keen eye for detail, and a drive to make things better.

What You'll Be Doing:

1. Uncover business needs - analyze, document, and optimize business processes. Collaborate with key stakeholders to translate requirements into actionable solutions.
2. Turn data into insights - develop reports, dashboards, and presentations to support strategic decisions.
3. Support technology implementation - work closely with IT teams to integrate solutions (including ServiceNow, if applicable).
4. Drive change - recommend improvements that enhance efficiency and business performance.
5. Ensure compliance - align processes with local regulations and company policies.

What You Bring to the Table:

1. Bachelor's degree in Business Administration, IT, IS, MIS, or a related field.
2. 4+ years of experience in business analysis, process improvement, or a similar role.
3. Data-driven mindset - strong analytical and problem-solving skills.
4. Tech-savvy - familiarity with business intelligence tools and automation.
5. Bilingual advantage - fluent in Arabic and English.
6. Saudi national - local market understanding is a key asset.

Bonus Points If You Have:

1. Experience with ServiceNow (major plus!).
2. Knowledge of ITSM, ITIL, or other business process frameworks.
3. Experience working in Agile/Scrum environments.

Why Join Us:

1. A collaborative, forward-thinking work culture.
2. Career growth - opportunities to expand your skill set and lead projects.
3. Competitive salary & benefits - we take care of our people.
4. Exposure to cutting-edge business solutions and technologies.