We are seeking a highly motivated and analytical Business Analyst Consultant to join our Service Design department at HUED. The ideal candidate will play a critical role in analyzing and improving business processes, gathering and documenting requirements, and contributing to data-driven decision-making.
Key Responsibilities
- Gather, analyze, and document business requirements.
- Build and draw business process maps, diagrams, and workflows.
- Translate stakeholder needs into clear, actionable requirements.
- Oversee the implementation of business requirements and validate documentation.
- Analyze current processes, identify gaps, and propose improvements.
- Utilize journey and process mapping tools for workflow optimization.
- Define functional and technical requirements in collaboration with business and IT teams.
- Conduct data analysis and create reports for strategic decision-making and performance tracking.
Qualifications & Skills
Education & Experience:
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- 2–3 years of experience as a Business Analyst or similar role.
- Experience in software development, process improvement, or data-driven projects.
Technical Skills:
- Proficiency in BRD, FRD, user stories, and use cases documentation.
- Experience with modeling tools (e.g., Microsoft Visio, Lucidchart).
- Familiarity with SQL and tools like Excel, Power BI, Tableau.
- Understanding of SDLC and Agile (Scrum, Kanban).
- Experience using tools such as JIRA, Confluence, Trello.
Business & Analytical Skills:
- Strong problem-solving and analytical thinking.
- Ability to convert business needs into clear technical documentation.
- Basic knowledge of public service or related domains.
Communication & Interpersonal Skills:
- Excellent verbal and written communication.
- Strong presentation skills and attention to detail.
- Team collaboration across QA, developers, and stakeholders.
Preferred (Optional):
- UAT or QA testing experience.
- CBAP, CCBA, or Agile BA certifications.
- Exposure to ERP/CRM/custom systems is a plus.
Languages:
- Fluent in Arabic and English