Business Analyst

SITA; Riyadh; On-site; SAR 70,000 - 120,000; Full time

Job summary

A leading company in IT software services seeks a Business Analyst to evaluate system changes and enhance operational processes. The ideal candidate will have a Bachelor's degree in Computer Science or Information Systems, with a minimum of 5 years of relevant experience. You will be responsible for analyzing business requirements, improving customer engagement, and ensuring successful project completion.

Qualifications

• Minimum of 5 years of experience in business analysis for IT systems.
• Proven experience in customer-facing roles.
• Ability to manage and analyze large, complex datasets.

Responsibilities

• Develop strategic plans for implementing changes and improvements.
• Perform functional gap analysis and oversee user acceptance testing.
• Collaborate with development teams and guide customers in operational improvement.

Skills

Business process analysis

Gap analysis

Requirements documentation

Communication

Negotiation

SQL

Education

Bachelor’s degree in Computer Science

Information Systems

Job description

Understand and evaluate requested changes to the system and its services.

Develop strategic plans for implementing changes and improvements.

Identify business requirements, prioritize them, and obtain review and approval.

Study and analyse business procedures.

Identify potential areas for improvement within the system.

Analyse and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.

Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.

Develop comprehensive test cases, oversee user acceptance testing, and ensure solutions meet the required functionality in accordance with SITA’s standards.

Assist in presales activities such as customer proposals, risk analysis, and site surveys, and provide support in managing customer change requests during the post-sales phase.

Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations throughout the project lifecycle.

Guide customers in improving their operational processes by effectively utilizing SITA’s applications, ensuring that customer requirements are met and solutions are delivered successfully.

Qualifications

ABOUT YOUR SKILLS

Bachelor’s degree in Computer Science, Information Systems, or a related IT field.

Minimum of 5 years of experience in business analysis for IT systems.

Strong knowledge of business process analysis, gap analysis, and requirements documentation.

Proven experience in customer-facing roles, with the ability to manage technical expectations and project scope.

Proficiency in developing and executing user acceptance test plans and managing testing for compliance.

Strong communication and negotiation skills, with the ability to work across teams and manage multiple stakeholders.

Able to manage and analyse large, complex datasets and work with Advanced systems.

Proficient in SQL, working with Relational DBMS systems.

Customer Focus

Company Industry

• IT - Software Services

Department / Functional Area

• IT Software

Keywords

• Business Analyst

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