Branch Operation Manager-F&B | Saudi Arabia

RAWAJ; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading retail company in the Riyadh region is seeking an experienced Operations Manager to supervise daily operations, set performance goals, and manage branch managers. The ideal candidate will have 5–7 years of experience in multi-branch operations and a bachelor's degree in Business Administration. Strong leadership, decision-making skills, and the ability to travel between branches are essential for this role.

Qualifications

• 5–7 years of experience in multi-branch operations or retail management.
• Proven leadership and strong decision-making skills.
• Ability to travel frequently between branches.

Responsibilities

• Supervise daily operations across all branches.
• Set performance goals for branches and monitor KPIs.
• Conduct regular branch visits and audits.
• Manage hiring, training, and mentoring of branch managers.
• Develop business strategies to increase productivity.

Skills

Leadership

Decision-making

Problem-solving

Customer service

Interpersonal skills

Education

Bachelor’s degree in Business Administration

Tools

MS Office

POS systems

ERP systems

Job description

Overview

Leverage your abilities and join the dynamic team of a leading company operating in the retail and multi-branch sector across Saudi Arabia.

Key Accountabilities

• Supervising daily operations across all branches to ensure compliance with company policies, procedures, and quality standards.
• Setting performance goals for branches and monitoring KPIs (sales targets, customer satisfaction, and cost control).
• Conducting regular branch visits, audits, and performance evaluations.
• Hiring, training, mentoring, and managing branch managers, ensuring effective leadership and team development.
• Developing and implementing business strategies to increase branch productivity and profitability.
• Resolving operational issues and ensuring customer complaints are addressed promptly and professionally.
• Monitoring inventory levels and procurement practices to ensure optimal stock availability.
• Coordinating with HR, Marketing, Finance, and other departments for cross-functional support.
• Preparing regular reports on branch performance and suggesting improvements to senior management.
• Leading the launch of new branches, ensuring smooth openings and integration into operations.

Knowledge, Skills, and Experience

• Bachelor’s degree in Business Administration, Management, or a related field.
• 5–7 years of experience in multi-branch operations or retail management.
• Proven leadership, decision-making, and problem-solving skills.
• Strong understanding of customer service, operational processes, and financial principles.
• Excellent communication and interpersonal abilities.
• Ability to travel frequently between branches.
• Proficiency in MS Office and branch management systems (POS, ERP).