Branch Manager

GCC Olayan; Abha; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the automotive sector is seeking a Branch Manager in Abha, Saudi Arabia. The ideal candidate will be responsible for overseeing daily operations, maximizing profitability, and ensuring customer satisfaction. A minimum of five years in retail or operations management is required, along with experience in the automotive industry. This role offers competitive compensation and an opportunity to lead a dynamic team.

Qualifications

• Minimum five years of successful experience in retail or operations management.
• Proven history of achieving sales and business objectives.
• Experience in the automotive, trucking, or heavy equipment industry.
• Experience in managing P&L.

Responsibilities

• Oversee daily operations and manage budgets.
• Maximize branch profitability and achieve customer service objectives.
• Drive performance to meet business-related targets.
• Handle escalated customer issues and ensure service quality.

Skills

Retail operations management

Problem-solving

Interpersonal relationships

Performance management

Coaching and training

Education

BA/BS degree or equivalent

Job description

Overview

Responsible for the overall operation of a Branch and all its activities.

Responsible for leading and managing daily operations to achieve business goals and maximize profitability.

Responsible for the profitability, risk management, and growth of the branch.

Job Accountabilities & Activities

• Overseeing daily operations, managing budgets, and setting performance objectives.
• Maximizing the profitability of the branch whilst achieving customer service and retention objectives.
• Drive performance in all departments to achieve branch and business-related targets.
• Take full accountability for the profitability, risk management, and growth of the branch.
• Work with HQ Divisional Managers to extract market data and to develop customer specific action plans for growth.
• Dealing with escalated customer issues.
• Through management activities and operations, Branch Manager executes business plan actions to ensure achievement of office's goals including service delivery, service quality, service recovery, revenue growth, productivity, and cost control.
• Keeping up to date with industry trends, economic policies and changing markets.
• Function as the champion and gatekeeper for organization values and culture for the branch. Role model these values and embody the GCC culture in your everyday actions so employees know what success looks like and can pattern their own behavior and interaction with team members and business partners successfully.

Ensure company procedure are followed.

• Maintain a high level of interpersonal relationships while working collaboratively with corporate management, other locations, and store employees.
• Monitoring the performance of teams and motivating them to reach targets.
• Interviewing and selecting candidates for vacant job positions within the branch.
• Guiding the staff in the region, coaching and setting performance objectives, evaluating and optimizing operational performance.

Education & Certifications

BA/BS degree or equivalent

Required Years Of Experience

• Five years’ successful experience in retail/operations management with proven history of achieving sales and business objectives.
• Experience within automotive/trucking/ heavy equipment industry.
• Experience with identifying problems & root cause; experience identifying, analyzing, prioritizing, and executing solutions.
• Experience managing P&L.