Boutique Manager (Riyadh, 01, SA)

Richemont; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading luxury brand is seeking a Boutique Manager in Riyadh to develop and maximize boutique performance, focusing on sales, customer service, and team leadership. The ideal candidate should have experience in luxury retail, strong leadership abilities, and the capability to engage with high-profile clients. This position also involves operational management and adherence to specific retail procedures.

Qualifications

• Experience in luxury retail management.
• Strong leadership and team development skills.
• Ability to manage customer relationships with high-profile clients.

Responsibilities

• Maximise turnover and profitability of the boutique.
• Ensure professional customer service execution.
• Set KPI targets for the team and manage performance.

Skills

Sales Maximization

Customer Service

Team Leadership

Operations Management

Job description

Overview

The Boutique Manager is responsible to develop and maximise the performance of the boutique through achievement of sales, profit and strategic objectives.

Responsibilities

• Sales
  • Maximise turnover and profitability development of the boutique.
  • Sales generated inside the boutique.
  • Sales generated outside the boutique (presentations made in palaces and to VIP clients).
  • Discount management: Control of discount and general expenses in the boutique.
  • Performance analysis, KPI development and SWOT analysis of the boutique.
• Customer Focus / Service
  • Direct contact with Royals and Collectors.
  • Implementation of customer relationship programs with boutique teams.
  • Improvement of database registration (quantity and quality).
  • Professional Customer Service/ After Sales Service execution in boutique.
• Team Management Leadership
  • Set KPI’s targets for team.
  • Personal development / talent management.
  • Motivation of the team.
  • Monitoring and appraisal of team.
  • Integration and training of new Sales Associates in the field.
  • Support Retail Director in recruitment process of new team members.
• Operations and Administration
  • Main contact for all requests related to the boutique.
  • Strict adherence to the Richemont Montblanc specific Retail Procedures.
  • Optimising stock management in boutiques (replenishment, rotation, inventory).
  • Proper execution and timely delivery of boutique reports.
  • Proper maintenance in the boutique.
  • Implementation of security concept.
  • Execution of promotion and incentives on boutique level.
• The Boutique Manager ensures
  • With Retail Director: Definition of objectives for the boutique.
  • Definition, support and realizations of marketing activities (commercial).
  • Develop a merchandising concept.
• In coordination with Visibility Manager
  • Excellence at POS at any time and control of quality of displays.
  • Adhesion to appropriate display and product guidelines at all times.
• In coordination with Sales Trainer
  • Coaching of the boutique teams.
  • Monitor self-learning progress of team.