Boutique Manager

Richemont; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Boutique Manager to craft an exceptional client experience while driving business growth. In this pivotal role, you'll lead clienteling initiatives, manage boutique operations, and develop a high-performing team. Your expertise in business development and sales leadership will be crucial in enhancing the brand's reputation and achieving ambitious targets. Join a forward-thinking company that values innovation and excellence, and be a key player in delivering memorable experiences for clients. This is an exciting opportunity to make a significant impact in the luxury retail sector.

Qualifications

• Proven experience in clienteling and building relationships.
• Strong understanding of the luxury retail market.

Responsibilities

• Drive business development through networking and events.
• Manage boutique operations and achieve sales targets.
• Lead and develop the boutique team for optimal performance.

Skills

Client Relationship Management

Sales Leadership

Business Development

Team Management

Education

Bachelor's Degree in Business or Related Field

Job description

Main Purpose

Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable client experience, create a fulfilling employee experience, and implement a strong clientelling approach to drive ambitious and sustainable business results.

Key Responsibilities

Business Development:

• Contribute to growing the Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique, including client events.
• Initiate Boutique events and activities through partnerships to boost sales and traffic.
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors.

Clienteling:

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives.
• Lead by example and develop individual relationships with clients and prospects.
• Build and develop the VVIP database.

Boutique Performance and Operations Management

• Achieve quantitative and qualitative targets aligned with Brand objectives.
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
• Drive, monitor, and report performance; develop and share in-depth knowledge of the boutique business.
• Demonstrate sales leadership for staff and set performance targets for team and individual KPIs.
• Drive change and ensure adoption of new tools & services.
• Manage boutique operations in accordance with Brand and group compliance policies.
• Ensure all Brand and Richemont procedures are followed to optimize team performance on the shop floor.

Represent Brand Identity - Act as a Maison Ambassador

• Act as an ambassador for the Brand, maintaining its image with clients and within the local retail community.
• Be the key contact for all interactions with the Group and International HQ, including presenting the boutique and organizing visits and events.
• Adhere passionately to the values and presentation rituals established by the Maison.

Team Management & People Development

• Design the optimal organization, recruit suitable profiles, and ensure a proactive talent pipeline.
• Develop positive relationships with the team by understanding and addressing individual motivations, needs, and concerns.
• Identify and define training needs, ensuring a tailored development plan for each team member.
• Implement regular role plays and on-the-spot coaching to improve performance.
• Coach, train, motivate, and lead by example with professionalism.
• Foster a strong team spirit and reinforce engagement.
• Communicate the strategy and vision of the Maison to motivate the team.
• Drive performance management to meet and exceed KPIs.