Billing Senior Coordinator

Dr. Sulaiman Al Habib Medical Group; Saudi Arabia; On-site; SAR 36,000 - 48,000; Full time

Job summary

A leading medical group in Saudi Arabia seeks a Billing Coordinator to handle patient billing processes efficiently. The role involves collecting payments, issuing invoices, resolving billing issues, and maintaining records within a collaborative hospital environment. Candidates should possess a diploma and relevant experience, ideally in hospital settings.

Qualifications

• Minimum of 3 years relevant experience in reputable hospitals.
• Diploma holder; preferably a Bachelor’s degree.

Responsibilities

• Collect money from patients ensuring advance payments.
• Issue invoices, resolve billing issues, and maintain patient files.
• Collaborate with departments to process patient concerns.

Skills

Compliance with online incident reporting systems

Data gathering & assessment

Data management & record keeping

Process management

Education

Diploma or Bachelor’s degree

Job description

Job Purpose / Objective :

Coordinate and support billing functions by performing routine and complex tasks related to patients’ billings and provide support to Billing Supervisor in day-to-day administrative duties. Ensure efficient, speedy, and error-free billing processes with due diligence and reasonable processing time.

Key Responsibilities / Accountabilities :

• Collect money from patients and ensure that there are advance payments in their balance.
• Identify responsible party by examining patient records.
• Issue invoices by entering service data, calculating charges, and mailing invoices.
• Resolve billing issues by discussing contracts with third-party payers, explaining insurance contracts to patients, and negotiating settlements.
• Maintain patient and invoice files by entering and adjusting data.
• Provide billing information by collecting, analyzing, and summarizing third-party billings, pending accounts, late charges, and trends.
• Send BMRs to insurance companies and follow up to obtain patient approvals promptly.
• Finalize billing statements for discharged patients and provide clearance to attending nurses by 12:00 pm; clear the patient from the system immediately.
• Issue refund invoices for patients in case of advance payments after discharge, and inform Unit Supervisors to return money to patients upon discharge.
• Interface with Unit Supervisors to explain bills and address any doubts from patients or their families.
• Coordinate with Billing Supervisor regarding business promotions, discounts, upgrades, cancellations, and offers for patients.
• Update inpatient billing accounts daily, forward to the unit supervisor, and escalate pending issues to the Patient Services Director.
• Report billing errors or issues to the Billing Supervisor.
• Collaborate with various departments to facilitate smooth processing of patient concerns.
• Act as backup for the Billing Supervisor in their absence, adhering to business ethics.
• Serve as the main contact point for hospital departments regarding approval issues.
• Take responsibility for billing operations during supervisor’s absence or crises.
• Manage daily received bills, monitor discounts offered, and ensure proper control.
• Ensure patients are removed from the computerized system immediately after discharge.
• Monitor the validity of insurance and approval cards for all patients.
• Oversee all invoices and services provided.
• Follow up on scheduled procedures or surgeries.
• Participate in patient-centered care initiatives undertaken by HMG.
• Enhance patient experience with compassion, respect, and dignity.
• Perform other related tasks as assigned within your skills and knowledge.

Education/Professional Qualification:

• Diploma holder; preferably a Bachelor’s degree.

Experience:

• Minimum of 3 years relevant experience, preferably in reputable hospitals.

Professional Licensing / Certification / Training:

• N/A

Skills:

Compliance with online incident reporting systems, data gathering & assessment, data management & record keeping, process management.