Bill Collector

InterContinental Hotels Group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a vibrant team at a groundbreaking hotel in the heart of Saudi Arabia! This role is perfect for passionate individuals eager to create unforgettable experiences for guests. As part of an innovative pre-opening team, you'll play a crucial role in maintaining financial health through effective debt collection and customer service. If you're driven, detail-oriented, and ready to embrace a unique work culture, this opportunity is your chance to shine. Be part of a renowned global hospitality family that values individuality and teamwork, where your contributions will make a meaningful impact on guest experiences. Apply today and start your exciting journey with us!

Qualifications

• 2-3 years in a similar role, ideally with an international luxury hotel chain.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Contact clients regarding overdue accounts and negotiate repayment plans.
• Maintain detailed records and ensure compliance with regulations.

Skills

Communication Skills

Negotiation Skills

Customer Service

Attention to Detail

Education

Bachelor’s degree in Hotel Administration

Higher education qualification or equivalent

Job description

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused, and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-day

• Debt Notification: Contacting clients with overdue accounts via phone, email, or mail to inform them of their outstanding debts and the need for payment.
• Negotiation: Engaging in negotiations with clients to establish repayment plans that are feasible for both parties. This includes discussing payment terms and schedules.
• Payment Processing: Collecting payments from clients using various methods such as checks, debit cards, and credit cards. Ensuring that all payments are processed accurately and promptly.
• Account Review: Reviewing client accounts to determine the amount owed and calculating the payment amounts required to settle the debts within a specified period.
• Record Keeping: Maintaining detailed records of all communications with clients, including phone calls, emails, and payment agreements. Updating client files with notes on the status of their accounts.
• Dispute Resolution: Addressing and resolving any disputes or disagreements regarding account balances and payments owed. Working with clients to find solutions to their payment issues.
• Reporting: Preparing and submitting regular reports on the status of outstanding debts, collections activities, and payment trends to management.
• Compliance: Ensuring that all debt collection activities comply with relevant laws and regulations. Maintaining confidentiality and protecting client information.
• Customer Service: Providing excellent customer service by answering client inquiries, addressing concerns, and assisting with any issues related to their accounts.
• Collaboration: Working closely with other departments, such as Finance and Sales, to ensure accurate billing and effective debt collection processes.

This role requires strong communication skills, attention to detail, and the ability to handle sensitive financial information with confidentiality. It's a crucial position that helps maintain the hotel's financial health and ensures timely payment of outstanding debts.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.