Bell person

InterContinental Hotels Group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at a pioneering boutique hotel in the Middle East, where your passion for guest service will shine. As part of the pre-opening team at this exciting new hotel, you will play a crucial role in creating unforgettable experiences for guests. With a focus on individuality and a quirky work environment, this is an opportunity to contribute to a culture that values heartfelt connections and exceptional service. If you thrive in a collaborative setting and are eager to make a difference, this role is perfect for you.

Qualifications

• 2-3 years experience in a similar role within an international luxury hotel.
• Fluent in English; Arabic fluency is a plus.

Responsibilities

• Welcome guests and assist with luggage during check-in and check-out.
• Provide information about hotel amenities and local attractions.
• Ensure lobby area is clean and organized, responding to guest requests.

Skills

Guest Service Skills

Communication Skills

Problem-Solving Skills

Flexibility

Education

Bachelor’s degree in Hotel Administration

Business Administration

Job description

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-day

• Greeting Guests: Welcoming guests as they arrive at the hotel, offering a warm and friendly greeting.
• Luggage Assistance: Assisting guests with their luggage during check-in and check-out, ensuring their belongings are handled with care.
• Room Escort: Escorting guests to their rooms, providing information about the hotel's amenities and services along the way.
• Deliveries: Delivering items to guest rooms, such as room service orders, amenities, or messages.
• Transportation Assistance: Arranging transportation for guests, including calling taxis, scheduling shuttle services, or coordinating with valet parking.
• Information Provider: Offering information about the local area, including recommendations for restaurants, attractions, and activities.
• Maintaining Lobby Area: Ensuring the lobby and entrance areas are clean, organized, and welcoming.
• Handling Requests: Responding to guest requests promptly and efficiently, whether it's for additional amenities, directions, or special accommodations.
• Security Awareness: Being vigilant about security, ensuring that only authorized individuals have access to guest areas.
• Coordination with Other Departments: Communicating with other hotel departments, such as housekeeping and front desk, to ensure guest needs are met.
• Assisting with Special Events: Helping with the setup and breakdown of special events or meetings, as needed.

These activities help ensure that guests have a smooth and enjoyable experience from the moment they arrive until they depart.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.