Bell Captain

AccorHotels; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Bell Captain for the pre-opening of a luxurious resort at The Red Sea. This role offers the opportunity to shape a team and deliver exceptional service in a vibrant, multicultural environment. As a Bell Captain, you will oversee guest baggage handling, manage staff schedules, and ensure that all operations run smoothly. If you have a passion for hospitality and a knack for leadership, this position is your chance to contribute to a remarkable new project that promises unforgettable experiences for guests. Join us in creating a haven of luxury and adventure in one of the most beautiful destinations.

Qualifications

• 2+ years of experience in a Bell Captain role, ideally in luxury resorts.
• Strong leadership and excellent communication skills in English.

Responsibilities

• Ensure timely and proper handling of guest baggage upon arrival and departure.
• Conduct daily briefings and oversee uniformed staff's presentation.
• Train Bellmen and ensure they are knowledgeable about hotel facilities.

Skills

Leadership

Problem-solving

Organizational skills

Communication skills

Attention to detail

Tools

Property Management System (PMS)

Opera

Job description

Company Description

We are looking for a Bell Captain to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: the resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct food and beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

• Ensure that all guests' baggage are received and delivered promptly and properly upon arrival and departure, including baggage storage.
• Be thoroughly aware of arrivals and departures of each day, especially VIPs and groups.
• Assist the Doorman in supervising traffic control in the driveway during peak hours.
• Do weekly schedules for bellman staff in relation to hotel occupancy.
• Conduct daily briefing and ensure that all uniformed service staff are properly instructed and properly dressed, neat, clean, and tidy at all times.
• Be responsible for Bellmen training (including identifying training needs).
• Ensure that all staff are fully informed and knowledgeable on hotel facilities.
• Ensure the surrounding areas in the lobby level and main entrance are clean.
• Prepare newspaper orders and coordinate with news vendors for early delivery; instruct Bellmen in preparing and delivering them to guestrooms.
• Ensure that all equipment is in proper condition and recorded properly.
• Must be fully conversant with emergency evacuation and fire procedures and ensure all uniformed staff are aware of these procedures.
• Ensure the baggage room is clean and in order at all times.
• Use the Duty Log to document matters of importance and brief Chief Concierge daily.
• Arrange transport with the Airport Concierge and coordinate luggage.

Qualifications

• 2+ years of experience in Bell Captain role, preferably in a luxury or five-star resort.
• Strong leadership, problem-solving, and organizational skills.
• Proficiency in property management systems (PMS) such as Opera.
• Excellent communication skills in English.
• Ability to work in a fast-paced, multicultural environment.
• Strong attention to detail and a guest-focused approach.