Bell Captain

SOFITEL; Riyad Al Khabra; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated supervisor for bell attendants and valet services. This role is crucial for maintaining high standards of cleanliness and guest service during check-in and check-out. You will oversee luggage handling, vehicle maintenance, and ensure that all staff adhere to safety regulations. Your strong interpersonal skills will help foster a positive environment and ensure guest satisfaction. Join a team committed to excellence and diversity, where your contributions will be valued and recognized.

Qualifications

• 1-2 years of experience in a similar role at a 5-star hotel.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Supervise bell attendants and valet parking, ensuring adherence to hotel standards.
• Handle luggage movements and provide buggy services as requested by guests.
• Ensure vehicle and passenger safety by complying with road regulations.

Skills

Interpersonal Skills

Problem-Solving Skills

Fluency in English

Knowledge of Traffic Rules

Job description

Job Description

• Supervise bell attendants and valet parking, ensuring adherence to hotel standards and procedures.
• Maintain high levels of cleanliness and vehicle maintenance.
• Ensure attentive service from bell attendants to guests during check-in/check-out and in lobby areas.
• Handle luggage movements and provide buggy services as requested by guests.
• Ensure vehicle and passenger safety by complying with road regulations and security procedures.
• Inspect vehicles regularly to ensure they are in perfect working condition.
• Schedule vehicle servicing based on distance traveled or as needed.
• Monitor vehicle log books diligently.
• Maintain appropriate stock levels for limousine and valet parking services and prepare requisitions.
• Supervise drivers and valets to ensure proper coverage.
• Manage outsourced valet staff, ensuring hotel standards are maintained.
• Conduct daily briefings with drivers and valet team to review tasks and activities.
• Update arrival/departure lists and schedule transportation and airport services accordingly.
• Ensure smooth handovers between shifts.
• Assign tasks, assist operations, and suggest improvements for any dysfunctions.
• Control hotel and car keys handling securely.
• Implement and check daily checklists.
• Assist AFOM and FOM in preparing forecasts and reports.
• Adhere to schedules, deadlines, and terms with management.
• Review and sign driver/valet logbooks daily and update activity reports.
• Ensure staff have valid driving licenses and are updated on traffic rules.
• Maintain proper telephone etiquette per Sofitel standards.
• Provide guests with a warm welcome and personalized service.
• Escort guests rather than just pointing directions.
• Respect guest privacy and confidentiality.
• Handle guest complaints professionally, resolving them satisfactorily and recording the incidents.
• Consult AFOM, FOM, NM, or DOR for serious issues or approvals.
• Be aware of VIP guests visiting or staying in the hotel.
• Ensure drivers are familiar with city roads and know how to use maps.
• Promote hotel outlet timings and internal activities among team members.
• Keep team updated on administrative, organizational, operational changes, and news.
• Share daily activity highlights with AFOM, NM, and FOM, including guest opportunities.
• Foster a high-morale, positive working environment.
• Keep the Front Office Manager and Assistant Front Office Manager informed about employee performance.
• Represent the drivers and hotel positively both inside and outside the workplace.

Qualifications

• Minimum 1-2 years’ experience in a similar role at a 5-star hotel.
• Strong interpersonal and problem-solving skills.
• Fluent in English; additional languages are a plus.

Additional Information

We are committed to Diversity & Inclusion. We aim to attract, recruit, and promote diverse talent.