Bell Captain

Hilton Hotels; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel brand seeks a Bell Captain responsible for supervising Bell staff and ensuring outstanding customer service. The role requires a focus on guest satisfaction, team development, and operational excellence. Ideal candidates will have strong leadership skills and prior supervisory experience in customer service.

Qualifications

• Previous customer service experience in a supervisory role.
• Excellent leadership and interpersonal skills.
• Ability to work under pressure.

Responsibilities

• Supervising Bell persons and managing luggage transfers.
• Responding to guest inquiries and ensuring high service levels.
• Training new team members and maintaining service standards.

Skills

Customer Service

Leadership

Interpersonal Skills

Communication Skills

Resilience

Flexibility

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assist in the maintenance, appearance and functionality of equipment

Desired Candidate Profile

What are we looking for?

A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous customer service experience in a supervisory role
• The ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal, personal presentation and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A passion for delivering exceptional levels of Guest service

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Bell Captain

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